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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

step change offer advice without judgement.

step change offer advice without judgement. They take all the stress of debts and help set up debt management plans, which are easy to stick to. I suggest step change to anyone that is feeling overwhelmed with debts and needs so support. Reviewed on: 15th May 2024

For debt advice...DON'T go 'ANYWHERE' else

After being hospitalised 6 times since Feb2023. I have had to contact Step change on several occasions due to not being able to meet my payments..The level of understanding of my situation by them was better than any other company I had to contact during this period..Unjudgemental and respectful of my status even supplying extra information and advice to support my cause. Step change is more than just a Debt management advisor.. It also has an element of mental therapeutic quality. Putting my mind at rest that no matter how bad I thought my situation seemed. Their support and direction would help me manage my finances within my capacity. Reviewed on: 15th May 2024

Very helpful and supportive from the beginning and t...

Very helpful and supportive from the beginning and throughout Reviewed on: 15th May 2024

I were debt and disprit until I contacted step chang...

I were debt and disprit until I contacted step change to help me with my debt management plan and them offer a good help and suitable to my situation thanks alot Reviewed on: 15th May 2024

Very helpful and friendly staff,

Very helpful and friendly staff, Reviewed on: 15th May 2024

Hope in abundance.

When my life was happy and trouble free until my accident, I was scared to death of ringing stepchange, but so happy I did because these people don’t judge you they just really care about you and your position, working with different people who all have the same agenda and that’s to reassure you and your creditors that you and stepchange are working together to help each other and create a plan that works for everyone, if you’re reading this and need help JUST CALL STEPCHANGE DONT WAIT GET THINGS MOVING YOU WONT REGRET IT , Reviewed on: 15th May 2024

I’ve been with step change for a number of years due...

I’ve been with step change for a number of years due to having unmanageable debt. Their customer service is impeccable and are so helpful! If I didn’t contact them I’d be in debt for at least 12years rather than the 3 I’m currently in. Everything is easy and straightforward. They’re the best! Reviewed on: 15th May 2024

Really easy to talk too people really friendly could...

Really easy to talk too people really friendly could not do enough to help fantastic in my mind Reviewed on: 15th May 2024

Stepchange were very understanding and made me feel...

Stepchange were very understanding and made me feel so much better Reviewed on: 15th May 2024

Amazing company helped me sort myself out

Amazing company helped me sort myself out Reviewed on: 15th May 2024

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