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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

All ways approachable and non-judgemental.

All ways approachable and non-judgemental. Reviewed on: 9th June 2025

Debt advice

From start to finish, they made everything so much easier to handle, all i did was fill in a few questions and they made what was an extremely stressful time for me. My journey with step change are always knowledgeable and took my feelings into consideration.I was so worried about things! I was pleasantly surprised by my whole experience, and I would like top thank them from the bottom of Reviewed on: 9th June 2025

It’s a new rebirth.

I don’t felt alone with my problems . Reviewed on: 9th June 2025

Best thing I did was get in touch .

Once you get in contact about your debt it's a big start, they are there to help you not judge you & that's exactly what they did for me. Not wanting to open your mail or answer your door was the biggest problem, step change turned my life around, I had got into a hole I couldn't get out of & couldn't make ends me & they changed all that for me when I entered all the information. It was a big lift & it literally changed my life for the better me . I am still paying monthly payments & managing .It was the biggest decision I had to make , and the best one I have ever taken in my life . And I am a better me with a big weight lifted . And I got step change to thank for that . If you get into debt the best advice is not to ignore it , I did for too long ? Get help it's what I did eventually and I am very grateful for their help . Reviewed on: 9th June 2025

Is never easy to admit you’re struggling especially...

Is never easy to admit you’re struggling especially financially. I’m grateful for the service I received. I appreciate the help I was given Reviewed on: 8th June 2025

Easy and efficient

I only had to update my budget and set a new repayment plan, so it was very easy and efficient. Reviewed on: 8th June 2025

It has given a big relief and peace of mind

It has given a big relief and peace of mind Reviewed on: 8th June 2025

Top service

Cant't thank you Step Changes enought for all help and assistence. During my DMP I was receiving regular updates also had an offer from one of the creditors which saved me some money. Reviewed on: 8th June 2025

Lifesaver

I was deep in debt, lost in space, didn't know a way out then came across StepChange by accident. They have given me peace of mind. I am getting back on track, slowly paying off my debts without worry. Reviewed on: 8th June 2025

I got scammed

I got scammed, and at the time work wasn’t going too good. StepChange helped me sort out my finances from start to finish. Reviewed on: 8th June 2025

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