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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Very helpful and knowledgeable help me best for my need

Very helpful and knowledgeable help me best for my need Reviewed on: 8th June 2025

I was distraught about my huge debt and in a very da...

I was distraught about my huge debt and in a very dark place. I felt overwhelmed and also embarrassed that things had got so bad. I never meant to borrow more than I could afford to pay back. But my circumstances in life changed and I tried to manage it myself until I couldn’t see a way out. Stepchange helped me work out an affordable plan and their customer advisors are absolutely brilliant. Reviewed on: 8th June 2025

I’ve had nothing but a positive experience with Step...

I’ve had nothing but a positive experience with StepChange, it provided instant relief to a highly anxious period of our lives. I couldn’t believe how easy it was, and I liked the fact I could do most of it online myself, however there is still the support there if needed. Reviewed on: 8th June 2025

Almost 20 k in debt .

Almost 20 k in debt . I luckily found out about step change with their help and advice. I am repaying my debt , interest on credits cards stopped and phone calls from different credit cards companies/ debt collectors. It is very stressful situation so big THANK YOU to you for your great help Best regards Franxk Reviewed on: 8th June 2025

Stepchange are a must

I found using Stepchange very helpful and informative but also they don't judge you Reviewed on: 8th June 2025

Just what needed to cope with a very dark time.

Just what needed to cope with a very dark time. Thank you Reviewed on: 8th June 2025

Complete life changer for debt problems

Step Change were incredibly helpful in helping us sort out our debt and repayments. Any issues were sorted straight away and they are always on hand with advice, and to help complete the annual review if you need it. Cannot recommend enough - if you need help with debt, these are the people to help - 5* Reviewed on: 8th June 2025

Step change have changed my life all my debts in one...

Step change have changed my life all my debts in one manageable payment means I can get on with my life and not worry Reviewed on: 8th June 2025

i was very overwhelmed by debt and they helped me re...

i was very overwhelmed by debt and they helped me recover control and get back control over my life its great to know my debts are going down in a controllable and manageable way the customer service is excellent its such a weight off my mind Reviewed on: 8th June 2025

Friendly staff, ready to help

Friendly staff, went through everything and came up with a plan affordable to me. Only knocked a star off because the first advisor didn’t explain that debt processing still occur and you can still be taken to court. Second adviser explained all and reassured me, Reviewed on: 8th June 2025

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