Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I was in financial trouble my creditors piling up.

I was in financial trouble my creditors piling up. They've helped without extra charges i pay one monthly payment and they pay my creditors. Every year you go through your dmp to see if you can still afford. Reviewed on: 8th June 2025

Always a considerate, friendly voice if ever I need...

Always a considerate, friendly voice if ever I need to contact stepchange. Made to feel at ease, never embarrassed. Reviewed on: 8th June 2025

Every helpful, great customer service and advice

Very helpful, great customer service and advice Reviewed on: 8th June 2025

Smooth and reliable process.

Smooth and reliable process. A great help to advancing my life forward with little stress. Reviewed on: 8th June 2025

This company is here to help !

This company is here to help ! Very professional and knowledgeable. Reviewed on: 8th June 2025

So far so perfect.

So far so perfect. I haven’t yet had any complications that would test anything other than the standard service but hopefully I never do. So far, everything is perfect. Reviewed on: 8th June 2025

Very helpful and understanding.

Very helpful and understanding. They don't rush you. An their advice is sound. Reviewed on: 7th June 2025

Helping people to take control

I think that this service is excellent at putting customers at ease, they listen and are empathetic to the customers needs. Staff explain the processes very well and do everything that they can to ensure that you understand. They fully supported me and took the stress from me at a time when I really needed support. I could not recommend step-change high enough Reviewed on: 7th June 2025

Excellent service

Easy to apply and maintain , found the best plan that worked for me and provided excellent service ever since Reviewed on: 7th June 2025

From first contact it was a great service

From first contact to starting the repayments schedule it was such an easy to understand process and it made me feel at ease Reviewed on: 7th June 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews
Debt Solutions
from MoneyPlus 4.09 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub