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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

I have been with step change for many years and woul...

I have been with step change for many years and would never of got through life without there advice help. Reviewed on: 7th June 2025

super helpful... and caring

Everyone I spoke to at StepChange were super helpful and made me feel at ease with my financial issues. They have a very understanding and caring attitude. Reviewed on: 7th June 2025

I have been with Stepchange for many years I was in...

I have been with Stepchange for many years I was in a lot of dept and when I went with Stepchange I could see the light at the end of the tunnel and now I’m am nearly finish it so I would recommend them to anyone that need some help with depts Reviewed on: 7th June 2025

A great debt management service.

A great service who are in the business to help. There are some dubious operations in debt management. Step Change is one hundred percent authentic. Reviewed on: 7th June 2025

Stepchange is the best.

Stepchange helped me out by offering me a debt management plan which also haults any interest. I'm grateful I found the service because they are ALSO very polite, helpful and overall fantastic! Reviewed on: 7th June 2025

Very reassuring to be with Stepchange;.

Very reassuring to be with Stepchange; staff always helpful. I like the fact that I can adjust my repayments as required. The recent rise in cost of living mean that I reduded payment by £90 per month. Reviewed on: 7th June 2025

Nothing but 5 stars helped me out so much with as li...

Nothing but 5 stars helped me out so much with as little stress as possible so grateful. Reviewed on: 7th June 2025

Non-judgemental and hugely pract.ical

Amazingly friendly, non-judgemental and hugely practical Help Reviewed on: 7th June 2025

Needed to consolidate all my financial issues into o...

Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months after setting up DMP with response from Stepchange just let them contact you and when they send to debt collectors it will be off your file in 6 years. I was and still am desperate to get back into a good financial state that's why I chose a DMP but obviously I've had to contact my creditors with the info. Reviewed on: 7th June 2025

Very good at talking to me about my debts and explai...

Very good at talking to me about my debts and explaining what I can do to reduce my debts Reviewed on: 7th June 2025

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