Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

They've been fantastic.

They've been fantastic. All my debt is my own fault through bad decisions, however they've never been judgemental and always extremely helpful and understanding. Without them I would be in a terrible position right now and can't thank them enough for their hard work. Reviewed on: 15th May 2024

Fluid process in a period of crisis.

Fluid process in a period of crisis. Highly recommended Reviewed on: 15th May 2024

Professional understanding willing to help

Professional understanding willing to help Reviewed on: 15th May 2024

Excellent customer care, helpful and respectful service

I've a customer of Stepchange since 2017and always found them to understanding, respectful and professional. The staff always treated you fairly and polite. Always ready to help and give you good advice. Reviewed on: 15th May 2024

Extremely helpful, efficient and great communication

Extremely helpful, efficient and great communication Reviewed on: 15th May 2024

Amazing helped save me

Brilliant they helped me out a lot without them I don't know were I would be Reviewed on: 15th May 2024

They have been supporting me for sometimes regarding...

They have been supporting me for sometimes regarding my management plan. Reviewed on: 15th May 2024

Debt help

Been very helpful they explain everything so you understand more about the help your getting. Reviewed on: 15th May 2024

Absolutely amazing from the outset.

Absolutely amazing from the outset. Gave me peace of mind and helped to get my debt in order. Just superb. Reviewed on: 15th May 2024

They were amazing when I first spoke to them about m...

They were amazing when I first spoke to them about my debts. Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 1.67 from 3 reviews
Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews
Debt Collection
from Darcey Quigley & Co 1.39 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub