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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

they make everything so easy , lovely to deal with a...

they make everything so easy , lovely to deal with and have always been a great help Reviewed on: 15th May 2024

I have been with stepchange more than5 years really...

I have been with stepchange more than5 years really they are helpfully and understandable they were help me always when i needed.MAny thanks Reviewed on: 15th May 2024

Changed my life put everything into perspective

Changed my life put everything into perspective Reviewed on: 15th May 2024

Stepchange saved me from a breakdown

Stepchange came into my life after Covid caused me to fall behind with my financial payments. I was under so much stress, juggling bank, credit card and bill payment and they handled arranging me to pay back my debts through one payment to them and they sorted the rest. Unfortunately I am still paying my debt off as the creditors had originally charged me so much interest but I am hopeful to get back on track in a couple of years. Stepchange really help me to not have a breakdown. Thank you Stepchange. X Reviewed on: 15th May 2024

So informative and helpful from the 1st email .

So informative and helpful from the 1st email . Months of worrying gone in one phone call Reviewed on: 15th May 2024

Excellent support

Have always helped and given sound advice Reviewed on: 15th May 2024

Helped me sort out my problems.

Helped me sort out my problems. Gave me peace of mind. Took all the stress away. Thank you for all the work you did and making my life a whole bit different. Reviewed on: 15th May 2024

Such a relief to get proper debt advice

So relieved to get sound constructive help from StepChange. They took me through the whole process and were so empathetic & supportive throughout. Can’t praise them highly enough, Reviewed on: 15th May 2024

Excellent Service

Whenever I’ve had to deal with the customer service team, they’ve been supportive and understanding each time I’ve contacted them. Couldn’t ask for more! Reviewed on: 15th May 2024

Debt is often unspoken.

Debt is often something we don't talk about. However, now that more people are struggling it's a topic that is easier to approach. Personally, it's a very difficult subject to talk about with friends and family. Which is why despite the great service received I couldn't recommend without being asked directly. Reviewed on: 15th May 2024

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