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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Excellent

Very helpful, friendly advisors, who devised a realistic plan. Reviewed on: 6th June 2025

Give Them a Call They Will Help

I have been with Stepchange for about ten years and as soon as I started on my payment plan, the constant phone calls and associated worry stopped. It is nice to see tge debt going down year by year and last time I looked I was pleasantly surprised by how little was left to pay off. If you are feeling that there is no way out of your debt situation and feel desperate contact them, they are non-judgemental and will find the right solution to your debt problem Reviewed on: 6th June 2025

Very helpful.

Very helpful. Felt so relieved after conractin Step Change. Reviewed on: 6th June 2025

Good advice and very helpful with my situation.

Good advice and very helpful with my situation. Made me feel less anxious and helped make sense of everything. Reviewed on: 6th June 2025

Exellent service service.

Promptitude of response and service. Reviewed on: 6th June 2025

Support everyone

Stepchange is a provider who is established and provides impartial advice, makes their client feel in control of their own finances Reviewed on: 6th June 2025

Very good customer services and very good help

Very good customer services and very good help Reviewed on: 6th June 2025

Professional in all aspects.

Professional in all aspects. Empathetic to clients issues. Reviewed on: 6th June 2025

I m realy thankful for this opportunity you ofered...

I m realy thankful for this opportunity you ofered me Reviewed on: 6th June 2025

Most Helpful Charity

since i came to know about step change, its been very smooth and comforting journey onwards, with their unwavering support and guideance Reviewed on: 6th June 2025

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