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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Debt control

They have helped me get back in control of my debts. And have helped me get a plan of action to get it sorted. Reviewed on: 6th June 2025

Setting up my account with step change

I was very embarrassed when I first spoke to Step Change but I soon realised that there is a lot of people in the same predicament and was instantly put at ease and given a solution to solve my debt it was super easy to set up everything and do a payment plan without the worry of my debtors. Reviewed on: 6th June 2025

Caring and compassionate staff who don’t judge you.

Caring and compassionate staff who don’t judge you. Reviewed on: 6th June 2025

I feel I have my life back due to their...

I feel I have my life back due to their help Reviewed on: 6th June 2025

Friendly staff non judgemental extremely helpful and...

Friendly staff non judgemental extremely helpful and reassuring Reviewed on: 6th June 2025

Step change have helped me for a long time there’s...

Step change have helped me for a long time there’s no one better they are always there if you have a problem I got myself in a bit of bother and they guided me so if you need help please go to step change( Reviewed on: 6th June 2025

They literally saved my financial skin!

They literally saved my financial skin, I am half way to being debt free and have a much better understanding of how to manage my finances because of Stepchange. If you are worried about debt, trying to jump from one 0% card to another and losing the will, give them a bell. Its' free and they are good people. Reviewed on: 6th June 2025

Great service, Helpful staff, life saver.

Great service, Helpful staff, life saver. Reviewed on: 6th June 2025

Very helpful at a stressful time.

Very helpful at a stressful time. Reviewed on: 6th June 2025

A very helpful way to sort out your finances and pro...

A very helpful way to sort out your finances and protect yourself from issues arising from poor credit ratings. Reviewed on: 6th June 2025

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