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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,639 reviews, last reviewed 20th Jun 2026
376700% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026
Darren's avatar
Darren

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18639)

, Very helpful phone call

5
Very helpful kind and considerate conversation, felt at ease Reviewed on: 6th June 2025
Annette walker's avatar
Annette walker

Excellent

5
They eased my worries. Now I can afford to pay my debts Reviewed on: 6th June 2025
karen h's avatar
karen h

They’ve helped me so much with my debt problems.

5
They’ve helped me so much with my debt problems. Always kind and supportive Reviewed on: 6th June 2025
Susannah's avatar
Susannah

Excellent service, very helpful and understanding al...

5
Excellent service, very helpful and understanding all the circumstances. Give complete peace of mind. . Staff very attentive, very patient, did not feel rushed. Reviewed on: 6th June 2025
Yvonne 's avatar
Yvonne

Light in the Dark

5
Having been in debt and struggling with payments after stepping down from position in work, times were difficult. The people who work at Step change were so reassuring and the process was very straight forward. I am now making regular affordable payments thats had a positive effect on myself and my family. Reviewed on: 6th June 2025
SM's avatar
SM

StepChange Charity - No Judgement

5
StepChange Charity offered their support during a very difficult time. They were so caring and understanding; they dealt with and spoke to me with care, respect and without judgement. I will be forever grateful for the support and assistance they provided. Reviewed on: 6th June 2025
TheMrs's avatar
TheMrs

Down to earth, practical and warm customer advice

5
Down to earth, practical and warm customer advice Reviewed on: 6th June 2025
Zoe 's avatar
Zoe

The dark days are over

5
I was struggling financially and had got myself into a real mess. I told no one as I was so ashamed. That much I was thinking horrible thoughts. I had everything going for me then it all started through gambling. Stepchange really did change my whole input on life and helped me get through the most traumatic time ever. Thankyou Reviewed on: 6th June 2025
Wendy C's avatar
Wendy C

Steered me in the right direction.

5
From day one they have guided me through my current financial situation. No matter who I speak to they have always been professional and offered sound advice. Reviewed on: 6th June 2025
Steve H's avatar
Steve H

You are not alone

5
I was feeling way out of depth with my debts and didn't know where to turn and what to do. I contacted StepChange and the advice and help I received turned my life around. Reviewed on: 6th June 2025
claire 's avatar
claire

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