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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Premier Advice.

Always a pleasure dealing with Stepchange. Engaging their vast knowledge and wealth of advice and experience. Very well trained staff... Reviewed on: 4th May 2024

Excellent help & support at a difficult and sensitiv...

Excellent help & support at a difficult and sensitive time Reviewed on: 4th May 2024

An absolute lifesaver.

An absolute lifesaver. I'd struggled to manage four debts and they explained all of my options. They've set up everything, kept me updated throughout with no fees. I'll forever be grateful. Reviewed on: 4th May 2024

Helpful, understanding and sympathetic.

Helpful, understanding and sympathetic. Vey organised Reviewed on: 4th May 2024

HNonestly my exmperience s

Excellent work carried out by stepchange and i felt very confident speaking to you Reviewed on: 4th May 2024

In control at last

I went from feeling everything out of control to I can manage this and feel confident that my debts are getting paid and I have no one harassing me over money Excellent help and very understanding Reviewed on: 4th May 2024

Enjoying planning for a new future

I have beed to other debt support before and they charged a fee. My debt was not really going down and creditors were calling and demanding more. Step Change totally different experience, no fees, can always call professional friendly staff. I had £24,000 debt but I will be debt free by November 2024, can’t thank them enough. Reviewed on: 4th May 2024

I was not in a good place my debt was building I was...

I was not in a good place my debt was building I was advised to use step change to help me with my money worries…….i should have done its long time ago I’m all in order now and putting my health first as I’m not in good heal they did it step by step made it easy for me with my bad health so I felt less anxious ….anybody I say who needs financial help do it today and you will feel so much better the staff have all the time you need …do it don’t think about it ….thank you all staff at stepchange Reviewed on: 4th May 2024

Helpful, friendly and informative

Every interaction has been dealt with promptly and respectfully. All customer service assistants have been friendly and very helpful, explaining everything clearly but without complicating me. Reviewed on: 4th May 2024

I went to Step Change as i Had No Where Else to Turn...

I went to Step Change as i Had No Where Else to Turn too. They Were Great at Helping me Sort out my Payment Plan and Gave Me Peace of Mind. Reviewed on: 4th May 2024

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