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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I don’t know what I would have done without Stepchan...

I don’t know what I would have done without Stepchange they are fantastic Reviewed on: 6th June 2025

Free, well-managed service.

Started off with another company which I found out was charging a fee for managing my debts. Then I found Stepchange. Excellent and supportive customer service department, clear strategy for dealing with debt, and honest communication. Reviewed on: 6th June 2025

5Star Service

Very helpful, commination kept to minimum which helps with stress at this important time Reviewed on: 6th June 2025

as really in a bad state with debt so I turned to...

I was really in a bad state with debt so I turned to Stepchange for some help. It was the best thing I did and they've help me with everything. Reviewed on: 6th June 2025

A very helpful and supportive organization

In a situation where I was really desperate, StepChange helped me a lot to find myself again. I never thought that such an organization could be so supportive and helpful to people in difficult situations. Thank you! Reviewed on: 6th June 2025

Always polite and courteous and very helpful

Always polite and courteous and very helpful Reviewed on: 6th June 2025

Step change benefits

The dmp is a great way to manage creditors payments. In addition when I have been in a challenging financial situation step change advisors have been there for me. Reviewed on: 6th June 2025

I can now sleep at night.

Super helpful and respected my circumstances, treated me with dignity and I would recommend to anyone with debts. There is no shame and you are made to feel a weight has lifted and you can fi allt sleep at night. Reviewed on: 6th June 2025

Empowering help with compassion and consideration,...

The advisers help with compassion and consideration, the help to pay only what I am able to in the last 6 years of experience with StepChange was massively empowering, removing me from fear and anxiety and creating me a manageable way to control my life. I also learn through their help and support to not get in debts anymore ever in my life. Thank you for being here for me. Reviewed on: 6th June 2025

Very helpful

Very helpful and put my mind at rest through this difficult period Reviewed on: 6th June 2025

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