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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Dont get low make a Step to Change your debts!

I was very low with my debts and was recommended by a friend. Working through the online forms with Step Change was simple and straight forward and gave me a good insight to my issues. Contact was easy and the responses have always been quick and very helpful. I would recommend stepchange in a heart beat and the weight was lifted and haven't felt as low as I was in ages. Dont let it get anymore just call or contact them online. Reviewed on: 28th May 2026

Customer service is great very helpful

Customer service is great very helpful Reviewed on: 28th May 2026

I had no idea until I reached out to StepChange

I had no idea what StepChange were, until I reached out to them. A life which didn't have failures and poverty seemed a thousand years ago. When I understood that there were systems as well as people who could me help rein in the debts and give a vision of a future where I am not chasing a depressing permanence, I saw options, possibilities, and stopped waiting for things to happen. Thanks to StepChange, I was able to organise my various situations, knowing that this was a path to a steady life. Reviewed on: 28th May 2026

Scam victim

After contacting Step Change it eased the pressure and stress I was under after being scammed out of £200000.I didn’t know how to get out of the mess but this helped me immensely. Reviewed on: 28th May 2026

I'm so happy.

I'm so happy and relaxing but when I want to speak to stepchange really important your phone line doesn't take to the right path. Reviewed on: 28th May 2026

No issues, excellent service and helping me become d...

No issues, excellent service and helping me become debt free. When speaking to customer service they have been excellent. Reviewed on: 28th May 2026

Incredible service

Have been receiving an incredible and deeply informative support from StepChange, without feeling judge. Reviewed on: 28th May 2026

Great support/advice and guidance that helped me out...

Great support/advice and guidance that helped me out of a stressful position. Reviewed on: 28th May 2026

Debt advice

Everything is on line so if anxious it is really good, it didn’t take long to sort a DMP out with no hassle. I got in touch with stepchange when I couldn’t manage debts so feel as a weight as been lifted. Reviewed on: 28th May 2026

Customer service the best

Stepchange been very helpful I was very impressed with the service you provided. Reviewed on: 28th May 2026

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