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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Understanding and professional people

Every time that I rang Stepchange the person/people that I spoke to were very professional, knowledgeable and understanding. The help that they provide takes a massive weight off your shoulders, and allows you to be able to cope with the debt that you have, without having to to renege on your primary debts. They were brilliant! Reviewed on: 2nd May 2024

I was desperate and needed help.

I was desperate and needed help. One of the banks suggested I contact SpetChange and I couldn't be happier with the help they gave me and continue to give me. It was an extremely stressful time for me and they sorted my issue quickly and effeciently. Reviewed on: 2nd May 2024

Very easy, professional service.

Very easy, professional service. They explain what’s going to happen throughout the process. Easy to contact if you have a query. Very good. Reviewed on: 2nd May 2024

Really helpful make you feel at ease

Really helpful make you feel at ease Reviewed on: 2nd May 2024

StepChange - SUPERB service/help

So helpful - understood debt management to a 't' - explained everything in detail - very thorough when going through my debt issues - made me feel valued & were not 'judgemental' in any way. My life/mental health is so much better now - THANK YOU. Reviewed on: 2nd May 2024

Efficient understanding and patient in dealing with...

Efficient understanding and patient in dealing with me at my most vulnerable Reviewed on: 2nd May 2024

From the very beginning when I did not know how to c...

From the very beginning when I did not know how to cope with debt to being nearly debt free has been such a blessing. Reviewed on: 2nd May 2024

Lifesavers

The stress that comes with debt can easily seem insurmountable & become overwhelming. Dealing with creditors and financial institutions only adds to that pressure. StepChange helped me with a debt management plan, dealt with my creditors, provided invaluable professional advice & support and felt that I had someone who was on my side and really cared about resolving my debt problems. With their help I am looking forward to being debt free by the end of the year. It's been a long hard journey, but without the help of StepChange I would have been looking at a mountain in despair, rather than reaching the summit. I can honestly say they saved my life. Reviewed on: 2nd May 2024

I have been using Stepchange for the last 5 years.

I have been using Stepchange for the last 5 years. They have helped me pay back my debts without the extra interest being added. I pay them an agreed amount each month and they pay your debts on your behalf. I honestly don't know what I would of done without their help. Thank you Reviewed on: 2nd May 2024

All Advisers who helped me set up a repayment budget...

All Advisers who helped me set up a repayment budget to pay off my debts have been professional, understanding and made me feel comfortable discussing my debt problems. I would certainly recommend Stepchange to help anyone with debt problems, as taking the first step by contacting them, was the best thing I've done. Reviewed on: 2nd May 2024

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