Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

View other StepChange products

4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Stepchange Took the stress

Stepchange took all of the stress of dealing with creditors, stopped all of the threatening letters and awkward phone calls,making us feel more confident to deal with the debts in a way that we could afford. Reviewed on: 25th May 2025

Job change due to COVID - drop in pay - needed help!

I moved jobs due to COVID and the drop in pay meant I struggled to keep on top of my payments. As a single parent, working full-time I realised I needed help, and was so grateful to have found StepChange. The team were so understanding, non-judgemental and offered excellent support and guidance. I felt heard and safe for the first time in a long time. Over the last 5 years, I've sped the payments along... simple to try and clear it more quickly. Whenever I managed to sell something on Facebook Marketplace, or eBay or the occasional car boot sale - every penny was just transferred via bank transfer to StepChange and it came off the bills. I use their Online DMP website to track how much I have left to pay. With. about 4 months left before I'm debt free, i can't recommend them enough to anyone in a similar situation. What an amazing organisation. Reviewed on: 25th May 2025

I was always so unhappy not having any money and dre...

I was always so unhappy not having any money and dreading bills as they were piling up. Step change helped me pay back what I owe and enabling me to still live Reviewed on: 25th May 2025

Please with the communication I've had with them so...

Please with the communication I've had with them so far Reviewed on: 25th May 2025

Great service n very helpful nice people to talk too

Great service n very helpful nice people to talk with Reviewed on: 25th May 2025

Easy to setup.

Easy to setup...and gives you statements to follow your progress Reviewed on: 25th May 2025

Wonderful customer service, very kind of stuff

Wonderful customer service, very kind of stuff Reviewed on: 25th May 2025

I felt trapped , was taking antidepressants , could...

I felt trapped , was taking antidepressants , could not see a way out of debt. I now feel like I I will be free of debt at some point and the pressure has been taken off Reviewed on: 25th May 2025

Easing the burden.

After getting myself into trouble with money I was on the verge of declaring bankruptcy,which I didn’t want to do. At the time there were many adverts on the television about reducing your debt burden with different companies. When I looked into it I found out that a lot of the money I was going to pay them was their fees with only a small amount going towards my creditors. I then found out about Stepchange either through a TV program or listening to Moneybox on Radio 4.I contacted Stepchange,I will admit to being nervous as I thought I would be in for a bit of a telling off for getting myself into such debt. The person who I spoke with then wasn’t in anyway judgemental,he explained how it all worked and he went through my expenditure with me. I have had the same experience with each member of staff who work at Stepchange,extremely helpful, nonjudgmental and kind. With their help sorting out my finances it took a lot of weight off my shoulders . I believe that my creditors hold them in high regard as they know they are dealing with honest people working to help the debtor and the creditors. If you are in trouble with your finances I couldn’t think of a better organisation to help and guide you to solving your money problems. Reviewed on: 25th May 2025

Really reduced my anxiety

Great. Relieved so much stress and anxiety. Determined to improve my finances now Reviewed on: 25th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub