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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Fabulous

Fabulous, one payment to them and they sort out my debt Reviewed on: 2nd May 2024

Take that First Step..Change

Step Change was there for me when I needed help and are still there for me now and so glad they were can’t rate them highly enough…need help with your debts give them a try you’ll be so glad you did Reviewed on: 2nd May 2024

Excellent advice received from StepChange at all times.

Excellent advice received from StepChange at all times. Allowing us to make informed decisions about our situation. Reviewed on: 2nd May 2024

Flawless Service

This is my second time using StepChange and both experiences have been flawless. Reviewed on: 2nd May 2024

I was at my lowest and StepChange saved me

I was at my lowest and StepChange saved me Reviewed on: 2nd May 2024

Helped me sort out debts in a bad time

Helped me sort out debts in a bad time Reviewed on: 2nd May 2024

Easy way to be debt free

Stepchange did all the work for me in setting up the payments with my debtors. My payment amount was looked at regularly to make sure I could afford them so I just had to pay regularly every month and now my debt has gone from thousand to a couple of hundred big thank you stepchange. Reviewed on: 2nd May 2024

Super Helpful and Attentive

Everyone I have spoken to has been super helpful and understanding, and they keep you poromptly informed about all things related to your account. Reviewed on: 2nd May 2024

Can't fault them, they take all of the stress away a...

Can't fault them, they take all of the stress away and don't make you feel like a bad person for letting yourself get into debt in a world where it is so easy to do this. Reviewed on: 2nd May 2024

Very polite understanding helpful given me peace of...

Very polite understanding helpful given me peace of mind Reviewed on: 2nd May 2024

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