Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

View other StepChange products

4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Very helpful staff, they did all the leg work and to...

Very helpful staff, they did all the leg work and took an enormous weight off my shoulders. Reviewed on: 24th May 2025

Stepchange have literally changed my life!

Stepchange have literally changed my life! I was experiencing severe depression and anxiety around my finances following the pandemic. Stepchange have provided excellent customer service throughout my interactions, were completely non judgemental and have given me my life back! I am no longer in constant worry over my finances and can now see a way forward. Thank you for everything you have done! Reviewed on: 24th May 2025

I highly recommend Step Change

Whenever I've needed to phone Step Change I've found them to be extremely helpful and friendly to talk to. They go that extra mile really put you at ease. Reviewed on: 24th May 2025

Step change made the process so easy and manageable.

Step change made the process so easy and manageable. I now feel in control of my debt and I wish I had done it sooner. Reviewed on: 24th May 2025

Very knowledgeable and sympathetic.

Very knowledgeable and sympathetic. Easy to contact. Reviewed on: 24th May 2025

Life savers

I honestly don't know know where I would be without StepChange. The help they have given me has changed my life. I was rock bottom, nowhere left to go. Now I feel like I can breathe again. Don't hesitate, contact them today. Reviewed on: 24th May 2025

Step Change literally saved my life.

Step Change literally saved my life. I was a suicide point. Unable to cope with my debts and very little money coming in. No where to turn, until I saw a number for step change. I'm glad I found the courage to ask for help. They didn't judge me. Made it an easy process to fill in the paperwork. Made payments easier to cope with. I can’t praise them enough. Reviewed on: 24th May 2025

from rags to riches

I've always found Stepchange very professional and friendly to deal with. Very helpful with the few problems I have had. Reviewed on: 24th May 2025

Highly Recommend StepChange.

Fantastic support and help from StepChange. All the staff have been brilliant, always very understanding and empathetic. Reviewed on: 24th May 2025

A weight has been lifted from my mind.

I have felt that a weight has been lifted from my mind. I got into debt through no fault of my own 2 years ago I was diagnosed with throat cancer I've had lots of radiotherapy and gladly I'm clear over the cancer. But because of it I lost my business that left me with only pension to live on I tried to pay my bills for awhile but in the end and the cost of living going up and up I couldn't maintain it. I was recommended by my bank to go to stepchange for help I am glad to say that change my situation. John Reviewed on: 24th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt advice
from National Debtline 4.40 from 68 reviews
Debt solutions
from Back2Credit 4.87 from 2116 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub