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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Stepchange is Wonderful

I can't tell you how wonderful Stepchange is, thank god for them. Reviewed on: 24th May 2025

Kind and understanding customer service really helps...

Kind and understanding customer service really helps when you are feeling overwhelmed and don't know where to start. Reviewed on: 24th May 2025

Life changing call

I am so happy I rang Stepchange and wished I had done it a lot earlier to resolve my debt issues. Its a long road but they help you immensely and you get your life back Reviewed on: 24th May 2025

Great support, really helped with budgets and an aff...

Great support, really helped with budgets and an affordable plan. Reviewed on: 24th May 2025

I was so worried about what would happen and how we...

I was so worried about what would happen and how we would navigate out of our debt. Circumstances changed for us and we couldn’t see a way out. We got in touch with step change and I couldn’t believe how amazing they were. They literally went over everything with us and I mean everything-even things I hadn’t taken in to account. They took every single pressure we had away. We didn’t need to get in touch with the creditors. All information was given to step change and they sorted everything out. We chose DM as that what worked for us. However there were more option's available. the first call took a few hours so please make sure you’ve the time before ringing-not before the school run or just about to leave for work. Make sure you’ve got all your debts letters with account numbers and amounts you owe. Once you’ve gone through all of that. That’s it. Step Change literally do everything else for you. Once a year you revise your budget so payments can either go up or down depending on your budget. You can call or look online at things. I honestly couldn’t think of a better company to get in touch with regarding debt and your money struggles. They have been amazing for us for years. Reviewed on: 24th May 2025

Life changer

StepChange , or CCCS as it was when I signed up for their help , managed to get me out of a very difficult and sometimes dark place . I really had no place to turn and ironically it was one of my creditors who put me on to you whilst they were calling me chasing for payment !! Can’t thank you enough , my life changed after that initial consultation , felt like a lead weight taken off my shoulders. Reviewed on: 24th May 2025

Stepchenge help me to manage my essential bills and...

Stepchenge help me to manage my essential bills and still able to pay the little I can towards my creditors Reviewed on: 24th May 2025

Stepchange have helped me so much.

Stepchange have helped me so much. Not only have they sorted out my finances to manage my debt they have always been there to answer any questions and are always friendly and helpful. Reviewed on: 24th May 2025

Use Step Change

Always good on phone and monthly report Budget reviews help reduce debt quicker. Repaid ours 5 years quicker Reviewed on: 24th May 2025

VERY HELPFULL STAFF WHEN RING UP

VERY HELPFULL STAFF WHEN RING UP Reviewed on: 24th May 2025

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