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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Great service.

Great service.................. Great service. Reviewed on: 28th May 2026

Highly recommended.

Very professional, and make everything much less stressful. Highly recommend. Reviewed on: 28th May 2026

Gave me piece of mind with financial help, made it e...

Gave me piece of mind with financial help, made it easy to get debts in one place. Easy ti use website and when I couldnt pay 1 month due to illness, they were brilliant and have never made me feel bad Reviewed on: 28th May 2026

Excellent experience. None judgemental assessment

Excellent experience.The best service and supports I have ever received. Non judgmental assessment. Reviewed on: 28th May 2026

Very convenient and helpful.

Very convenient and helpful. Free of charge but customer aervice os excellent Reviewed on: 28th May 2026

Everything went well and I’m happy.

Everything went well and I’m happy.i already recommended a friend and will be sharing my experience to anyone who have the same situations. Reviewed on: 28th May 2026

StepChange A life changet

I did not know what to expect on my 1st call I hadn’t fell behind in any payments, but I knew I would. I looked on line and StepChange caught my eye, I explained my position financially., and they talked me through it. I really believe StepChange saved my life, my daughter said to me mum I didn’t think you would be able to sort everything out I’m proud of you . I said it’s StepChange who have experienced advisors who have excellent knowledge and suggestions for you. Thank you so much StepChange I really appreciate all the hard work you have done for me Reviewed on: 28th May 2026

StepChange helped us get back in control

StepChange helped us get back in control of our finances. I'm not one for writing off debts as I believe people should pay back what they owe. StepChange helped us do this and supported us whenever we needed them. Reviewed on: 28th May 2026

My experience was very good, staff are very polite.

My experience was very good, staff are very polite. Reviewed on: 28th May 2026

Changed my life, genuinely.

Changed my life, genuinely. I am 2 months away from being debt free, StepChange have been so helpful and easy to get advice and support from throughout my DMP. Reviewed on: 28th May 2026

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