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StepChange: Debt advice reviews

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4.95
Based on 16,275 reviews, last reviewed 7th May 2026
75050% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Excellent support as was very worried The first phone call I was dreading but they put me at ease straight away no judgement whatsoever. I have recommended Stepchange to two other friends... Read more Reviewed on: 7th May 2026
Kerry W's avatar
Kerry W

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16275)

Straight forward process

5
Gave all relevant information then was told my best debt solution applied for what they recommended and was all set up within weeks so simple to do and the biggest relief knowing I'd taken steps to clearing my debts. Reviewed on: 6th May 2026
dannie's avatar
dannie

Very good service.

5
Very good service. Would recommend to friends and family Reviewed on: 6th May 2026
Mamun C's avatar
Mamun C

Such helpful and friendly staff.

5
Such helpful and friendly staff. The organisation has helped me manage my finances and I’m in such a better place now. Thank you so much StepChange Reviewed on: 6th May 2026
Tori's avatar
Tori

Always there for help, support and advice

5
Always there for help, support and advice Reviewed on: 6th May 2026
David H's avatar
David H

Very helpful.

5
Very helpful. Had a plan for a few years now Reviewed on: 6th May 2026
kellie.kelley@hotmail.co.uk's avatar
[email protected]

Act as soon as your debts keep you awake.

5
I put off asking for help for far too long. As soon as I spoke to StepChange I regretted not doing it much earlier. StepChange was supportive while being open and honest about my choices. Its not been easy but it has been successful. Reviewed on: 6th May 2026
John Brown's avatar
John Brown

Excellent company

5
Lots of advice, very patient . Excellent customer service. For the first time in a long time I could sleep peacefully. They are always quick to answer and questions or concerns quickly and efficiently Reviewed on: 6th May 2026
Elizabeth B's avatar
Elizabeth B

Staff so helpful very organised really appreciate th...

5
Staff so helpful very organised really appreciate their support. Explained what i needed to know and provided a suitable plan. Reviewed on: 6th May 2026
Dee's avatar
Dee

Very understanding

5
It's not easy to talk about your debts, staff makes you feel at ease and they don't judge you Reviewed on: 6th May 2026
Wanda 's avatar
Wanda

I definitely had a huge weight lifted from my life w...

5
I definitely had a huge weight lifted from my life when deciding to contact Stepchange. Reviewed on: 6th May 2026
Lesley W's avatar
Lesley W

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