Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,642 reviews, last reviewed 23rd Jun 2026
188350% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026
sarah jane bell's avatar
sarah jane bell

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (18643)

Excellent StepChange went through everything with me...

5
Excellent StepChange went through everything with me and put my mind at rest Once I had told them how much and who I owed it to they worked out how much I should pay each one they then contact the different companies who accepted the payments. Glad I went with StepChange it was so easy to talk to them Reviewed on: 27th May 2026
John H's avatar
John H

Removed the scary and the complicated!!

5
Made what was expected to be a lengthy, stressful and complications process so simple. Lifted a very dark cloud and weight. Thank you so much. Reviewed on: 27th May 2026
Mark's avatar
Mark

Simply perfect

5
Was a very good experience, staff was always calm and understanding the situation, from me is a 10 . Is give you peace of mind whit finance . Reviewed on: 27th May 2026
Cristian Dan's avatar
Cristian Dan

Cannot recommend them enough

5
I contacted Stepchange due to debt issues, compounded by Covid. I honestly wish I'd got in touch with them two years earlier. What looked like a daunting process was made simple, manageable and the advice is clear, straightforward and honest. Life instantly got better and whilst there's been a long road to travel, Stepchange have not only made it possible but they made it as easy as anything like this can be. Reviewed on: 27th May 2026
P C's avatar
P C

Helpful understanding respectful and not judgmental...

5
Helpful understanding respectful and not judgmental makes you feel like it can be sorted no matter how difficult. Reviewed on: 27th May 2026
Akhtar's avatar
Akhtar

Stepchange have helped me with all my debts, they ha...

4
Stepchange have helped me with all my debts, they have given me peace of mind knowing that now I can afford to pay my debts whilst still having money to live on. Reviewed on: 27th May 2026
Elle's avatar
Elle

They are supportive, understanding and patience.

5
They are supportive, understanding and patience. Reviewed on: 27th May 2026
Becks aba's avatar
Becks aba

It’s been ok it can improve

4
It’s been ok it can improve across customer service and digital services by having a better digital experience and having customer service to support it Reviewed on: 27th May 2026
Anonymous's avatar
Anonymous

Very supportive & positive service f...

5
I've always had very supportive & positive service from step change. There is no judgement, just practical knowledge & helpful advice. They know the right question to ask, even reminding you of items you need to include on your dmp Reviewed on: 27th May 2026
Samantha C's avatar
Samantha C

A great help during a dark time

5
I've found StepChange to be supportive, understanding and knowledgeable. They're true saints. Reviewed on: 27th May 2026
Alex A's avatar
Alex A

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill