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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,257 reviews, last reviewed 7th May 2026
74150% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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Latest highest rating:

5

They’ve been amazing I was under so much stress the... They’ve been amazing I was under so much stress the experience with them has been amazing they are so helpful with any concerns you have. Reviewed on: 7th May 2026
Sarah's avatar
Sarah

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16257)

Very understanding

5
It's not easy to talk about your debts, staff makes you feel at ease and they don't judge you Reviewed on: 6th May 2026
Wanda 's avatar
Wanda

I definitely had a huge weight lifted from my life w...

5
I definitely had a huge weight lifted from my life when deciding to contact Stepchange. Reviewed on: 6th May 2026
Lesley W's avatar
Lesley W

Brilliant company highly recommend

5
Really understanding, help you set up what is best for you as many options and have been amazing. No issues at all.payments come out on an agreed date at an amount you can afford. This has been a life saver for me. Reviewed on: 6th May 2026
Sam's avatar
Sam

Great charity!

5
I received great service from Step change They helping me get out of my debts and made my life less stressful I got one monthly payment which they transfer fairly to all my creditors Now I got enough money left for every day spending so don't have to worry anymore that i might be struggling weeks before next pay day Everything dealt with online which is good because sometimes it might be embarrassing talk about money worries with other people I would definitely recommend them to anyone who got lots of debts and struggling to pay on time Reviewed on: 6th May 2026
Emilia 's avatar
Emilia

Life savers

5
I went to step change when my debts had got out of control they have literally saved me by helping me with a debt management plan with yearly reviews and progress reports I've been able to clear my debts slowly and with great advice. Reviewed on: 6th May 2026
Yvette Holland's avatar
Yvette Holland

I was terribly tearful and feeling very guilty about...

5
I was terribly tearful and feeling very guilty about my debt. I was treated with care and support and only practical advice was offered - no recriminations. I came off the call feeling lighter than I had for years. Reviewed on: 6th May 2026
Michele Sefton's avatar
Michele Sefton

Life changing

5
StepChange truly gave us a lifeline when we felt completely overwhelmed by debt and didn’t know where to turn. We were at the end of our tether, with the stress and worry affecting every part of our lives. From the very first conversation, they were kind, understanding and completely non-judgemental. They helped us regain control of our finances step by step, explained everything clearly, and made what felt impossible suddenly manageable. The constant anxiety and sleepless nights have gone, and for the first time in a long time we feel hopeful about the future. Thanks to StepChange, our finances are now under control and we finally feel like we can breathe again. We honestly can’t thank them enough for the support, guidance and reassurance they gave us during one of the hardest periods of our lives. I would recommend them to anyone struggling with debt — they genuinely change lives.” Reviewed on: 6th May 2026
Amanda 's avatar
Amanda

I have been with Stepchange for a very long time.

5
I have been with Stepchange for a very long time. They have always dealt with my queries, giving advice, in the most professional ways. Always sympathetic, caring,kind and a "God sent" for me in my moments of confusion and despair. Reviewed on: 6th May 2026
Marc Maury's avatar
Marc Maury

Step change help me through a tough time in my life...

5
Step change help me through a tough time in my life and help me too get back on track with my finances. Reviewed on: 6th May 2026
Johann Lengden's avatar
Johann Lengden

They are very sympathetic and very helpful.

5
They are very sympathetic and very helpful. They sorted my problems out and went through all my options Reviewed on: 6th May 2026
Jacqueline K's avatar
Jacqueline K

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