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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,242 reviews, last reviewed 7th May 2026
73450% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

5

Very helpfull when I needed it i would recommend st... Very helpfull when I needed it i would recommend stepchange to anyone who needed at anytime Reviewed on: 7th May 2026
Alf Smith's avatar
Alf Smith

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16242)

I was terribly tearful and feeling very guilty about...

5
I was terribly tearful and feeling very guilty about my debt. I was treated with care and support and only practical advice was offered - no recriminations. I came off the call feeling lighter than I had for years. Reviewed on: 6th May 2026
Michele Sefton's avatar
Michele Sefton

Life changing

5
StepChange truly gave us a lifeline when we felt completely overwhelmed by debt and didn’t know where to turn. We were at the end of our tether, with the stress and worry affecting every part of our lives. From the very first conversation, they were kind, understanding and completely non-judgemental. They helped us regain control of our finances step by step, explained everything clearly, and made what felt impossible suddenly manageable. The constant anxiety and sleepless nights have gone, and for the first time in a long time we feel hopeful about the future. Thanks to StepChange, our finances are now under control and we finally feel like we can breathe again. We honestly can’t thank them enough for the support, guidance and reassurance they gave us during one of the hardest periods of our lives. I would recommend them to anyone struggling with debt — they genuinely change lives.” Reviewed on: 6th May 2026
Amanda 's avatar
Amanda

I have been with Stepchange for a very long time.

5
I have been with Stepchange for a very long time. They have always dealt with my queries, giving advice, in the most professional ways. Always sympathetic, caring,kind and a "God sent" for me in my moments of confusion and despair. Reviewed on: 6th May 2026
Marc Maury's avatar
Marc Maury

Step change help me through a tough time in my life...

5
Step change help me through a tough time in my life and help me too get back on track with my finances. Reviewed on: 6th May 2026
Johann Lengden's avatar
Johann Lengden

They are very sympathetic and very helpful.

5
They are very sympathetic and very helpful. They sorted my problems out and went through all my options Reviewed on: 6th May 2026
Jacqueline K's avatar
Jacqueline K

At a time when finances are stressful this company r...

5
At a time when finances are stressful this company really helps you out. Reviewed on: 6th May 2026
Simon J's avatar
Simon J

Get your life back

5
So easy to use and helped me get my life back in order. Reviewed on: 6th May 2026
Alison H's avatar
Alison H

Brillant

5
So polite brillant listening helpful explained it all to me lovely people . Thank you Reviewed on: 6th May 2026
Tracey west's avatar
Tracey west

Nice people

5
Very good to talk to very good friendly people Reviewed on: 6th May 2026
Tom D's avatar
Tom D

Stepchange helped me set up debt management plan.

5
Stepchange helped me set up debt management plan online. It helped me to manage.my debits all held in one place. Easy to review and update if there.any changes to your income or.debt has.been.transferred. I can.also monitor how close I am to becoming debt free. Reviewed on: 6th May 2026
Ann 's avatar
Ann

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