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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917250520079854226 (18644 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Just knowing that some one is there to fight your co...

Just knowing that some one is there to fight your corner is a huge relief Reviewed on: 23rd May 2025

I was burying my head in the sand!

I was burying my head in the sand and being overwhelmed with debt. I filled in the online application and within a week I had a payment plan set up and all creditors stopped contacting me. Reviewed on: 23rd May 2025

Life saver

Life saver helped to reduce my anxiety and ease my mind Reviewed on: 23rd May 2025

Stepchange literally changed my life.

Stepchange literally changed my life. I was overwhelmed with my debt and they didn’t judge me, were professional at every step reassuring me that they will help me at each step. It has changed my life. Reviewed on: 23rd May 2025

Fantastic service.

Fantastic service. Non judgemental and really helpful. Suggested options. Very helpful and friendly Reviewed on: 23rd May 2025

Supportive and non judgemental

They have Supportive and non judgemental throughout Reviewed on: 23rd May 2025

Thank you Step Change

As a professional with 25 years experience and a London home, I hadn’t experienced debt or worried about money too much - I had savings! Five years later, an unexpected relocation due to a family member’s illness, Covid with little furlough as I now work through an agency on a zero hours contract and no access to benefits as schools were technically open, even though they didn’t need supply teachers had savings, I had been living on a credit card and quickly escalated my debt to £30,000 (£500 a month interest). Add a bereavement and several visits to court courtesy of the council and I hit inertia, then panic. I was working, but days are unpredictable and school holidays suddenly seemed long. Although embarrassed, I finally called StepChange. That day I felt better and had clear advice for what I could do. A Repayment plan was quickly in place and the debt didn’t seem so insurmountable. Several years later and it’s steadily shrinking. StepChange keep me regularly updated on the debt and a probable end date, with the opportunity to easily update any changes of circumstance. Thank you Step Change! Reviewed on: 23rd May 2025

Very helpful

I spoke to a lovely lady who gave me support and guidance.With the helo of StepChange I've been able to pay back my debts at a reasonable rate. Reviewed on: 23rd May 2025

Very helpful and empathetic.

Very helpful and empathetic. They helped me so much with my financial situation. I am very grateful. Reviewed on: 23rd May 2025

I am incredibly grateful for the assistance I receiv...

I am incredibly grateful for the assistance I received from Step Change Debt Management. When I found myself overwhelmed with debts and struggling to keep up with payments, their support was invaluable. They helped me create a manageable plan that not only allowed me to pay off my debts but also ensured I had enough left over for essential expenses like rent, food, and clothing. Their team was compassionate and understanding, guiding me through every step of the process. I felt empowered to take control of my financial situation, and their expert advice made a significant difference in my life. Thanks to Step Change, I can now see a clear path to financial stability, allowing me to focus on rebuilding my life without the constant stress of debt hanging over me. I highly recommend their services to anyone facing similar challenges. They truly changed my life for the better! Reviewed on: 23rd May 2025

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