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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Willing to listen

Very helpful and understandingWilling to listen and understand Reviewed on: 27th May 2026

Very efficient and great customer service

Very efficient and great customer service Reviewed on: 27th May 2026

.Excellent Service !!!

Just one phone call to Step Change and they explained all my options to me thoroughly and dealt with everything on my behalf and after that one phone call I cannot explain how all the worry and the relief of my situation was just taken away, they are always there at the end of the phone to help and provide the best advise. Just wished I made the call sooner!!! Thank you for everything. Reviewed on: 27th May 2026

I wasn’t in a good place but after talking to Stepch...

I wasn’t in a good place but after talking to Stepchange they were patient and went through all options with me. I am now in a good place. Reviewed on: 27th May 2026

Lifesavers

Since first reaching out to stepchange, they have been AMAZING. Really supported me and taken so much pressure off me. I felt like I was drowning with my debt but through their support they have relieved this and I can finally see the light and a day in the not to distance future I will be debt free. Also with the service being free is incredible. You could not get better even if you payed. This charity really does change peoples lives Reviewed on: 27th May 2026

Step change have made me sleep at night, they have t...

Step change have made me sleep at night, they have taken the worry of debt away from me, my plan is fantastic and I can afford to pay step change and live a better life, my debt is 2 years away from being debt free and that’s such a fantastic feeling, Thank you step change from the bottom of my heart XX Reviewed on: 27th May 2026

Great service to help put a plan in place and give p...

Great service to help put a plan in place and give people who are struggling a chance to sort their finances Reviewed on: 27th May 2026

I should of done it years ago but when n sice ive be...

I should of done it years ago but when n sice ive been with Step change its been so much better definitely recommend Reviewed on: 27th May 2026

Excellent StepChange went through everything with me...

Excellent StepChange went through everything with me and put my mind at rest Once I had told them how much and who I owed it to they worked out how much I should pay each one they then contact the different companies who accepted the payments. Glad I went with StepChange it was so easy to talk to them Reviewed on: 27th May 2026

Removed the scary and the complicated!!

Made what was expected to be a lengthy, stressful and complications process so simple. Lifted a very dark cloud and weight. Thank you so much. Reviewed on: 27th May 2026

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