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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Awesome people

So professional every time that you phone them so caring, listen and always there to help Reviewed on: 23rd May 2025

So grateful for the help and the relief of stress go...

So grateful for the help and the relief of stress going down. Reviewed on: 23rd May 2025

I was so overwhelmed and I didn’t even know where to...

I was so overwhelmed and I didn’t even know where to go or where to start after a really tough few years but stepchange made it so straightforward and easy and instantly put me at ease. Reviewed on: 23rd May 2025

Reliable and professional.

Reliable and professional. Always polite and accommodating Reviewed on: 23rd May 2025

Thank You So Much

Thank goodness I found you as I was at my whits end until your sympathetic and knowledgable staff helped sort things out. Non judgmental and always happy to help, StepChange has been a life saver. Reviewed on: 23rd May 2025

Very good service

Very good service, helped me get my finances back on track. Simply do a online budget and they sort everything out. Reviewed on: 23rd May 2025

Life changing decision

Having found myself in a horrible financial position with a huge debt, Stepchange made a massive impact on my life by helping me get my situation under control with a debt management plan. Reviewed on: 23rd May 2025

After being overwhelmed with debt I could not recomm...

After being overwhelmed with debt I could not recommend step change enough they are an excellent service don’t know what I would have done without them, They helped to organise my money and helped my mental health so much. Reviewed on: 23rd May 2025

Really helpful.

Really helpful. Saw me through all the options. Reviewed on: 23rd May 2025

Sympathetic to your situation, caring and helpful

Sympathetic to your situation, caring and helpful Reviewed on: 23rd May 2025

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