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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

They completely changed our lives.

They completely changed our lives. I wish I’d known about it sooner. It was still a tough process, but without them it was literally impossible. Reviewed on: 23rd May 2025

From feeling overwhelmed to relief

I did feel overwhelmed when one company I owed money to refused to accept a lower payment They told me to ring Stepchange I did ring them and I was in tears but the advisor soon put me at ease and soon I had an affordable solution Reviewed on: 23rd May 2025

Very helpful and explained everything throughout yo...

Very helpful and explained everything throughout your telephone call Reviewed on: 23rd May 2025

Dealing with professional people who know what they...

Dealing with professional people who know what they are talking about , they are very understanding with people who have been through tough times , Reviewed on: 23rd May 2025

Life Changing

I really didn’t know which way to turn until I signed up to Stepchange and my life has changed for the better. All done online and so easy. Such a weight off my mind. Reviewed on: 23rd May 2025

step change helped me as per my present situation, e...

step change helped me as per my present situation, explained every questions patiently Reviewed on: 23rd May 2025

Grateful for the assistance.

Grateful for the assistance. They are very helpful. Reviewed on: 23rd May 2025

Step Change has made such a difference.

Step Change has made such a difference. I no longer feel overwhelmed or anxious about my finances. They gave me honest and helpful advice about how to deal with my money worries. Reviewed on: 23rd May 2025

Excellent advice, great customer services

Excellent advice, great customer services Reviewed on: 23rd May 2025

Fantastic support and advice

I was in the pit of despair about my financial situation. I was advised to speak to Stepchange. I can honestly say that it was a life saver. I now sleep better and my mental health is back on track and there is a light at the end of the tunnel Reviewed on: 23rd May 2025

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