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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Non judgemental

I contacted Step Change when I split with my wife and suddenly found myself in unmanageable debt. The lady on the phone was so helpful and non judgemental it put me at ease straight away. I'm three and a bit years in now, my debt is halved and I have an end date on my plan which gets closer all the time. My payments are manageable and handled for me, so no unsettling letters coming through the letterbox. Stepchange really did put me on the right path at the most difficult time of my life. Reviewed on: 23rd May 2025

Stepchange is the bestest they saved my life I would...

Stepchange is the bestest they saved my life I would recommend these to everyone who is reading this Reviewed on: 23rd May 2025

Life changing advice

Reasonable friendly life changing advice Reviewed on: 23rd May 2025

Good experience when I was in a hopeless situation f...

Good experience when I was in a hopeless situation financially and mentally. Reviewed on: 23rd May 2025

Its very good and excellent service.

Its very good and excellent service. Reviewed on: 23rd May 2025

Stepchange - the equivalence of excellence.

Cannot praise this free service highly enough! Totally supportive, no criticisms, super staff and affordable options. Reviewed on: 23rd May 2025

Basically in a mess financially,they helped with eve...

Basically in a mess financially,they helped with everything, absolutely brilliant service, and lovely staff. Reviewed on: 23rd May 2025

Big amount of debts

I have a lot of debts, and from one friend k hear about you guys.I am very satisfied for the help and thankful Reviewed on: 23rd May 2025

Brilliant service everything done for you

Brilliant service everything done for you Reviewed on: 23rd May 2025

They will help

They have made my life survivable and very importantly, not at all single point did they make me feel bad about myself and the situation I am in. Reviewed on: 23rd May 2025

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