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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

I was as many people are in a very bad way with dept.

I was as many people are in a very bad way with dept. Every month struggling to just pay the interest. Once I went to stepChange which was a very easy to do online you feel massive relief. Reviewed on: 23rd May 2025

Lost my business in 2018 covid etc step change helpe...

Lost my business in 2018 covid etc step change helped me as it was on credit cards they give you peace of mind 10 out of ten Reviewed on: 23rd May 2025

Been a great help during a difficult time

Been a great help during a difficult time Reviewed on: 23rd May 2025

Fantastically helpful.

Fantastically helpful. The man that u spoke to initially was really helpful, explained my options in detail and didn’t make me feel silly for my situation. Reviewed on: 23rd May 2025

Stepchange are amazing.

Stepchange are amazing. Cannot recommend highly enough. No judgement, just straight upfront advise and assistance. Reviewed on: 23rd May 2025

Financial support

They have helped me get back on my feet and advise me when I have doubts. Reviewed on: 23rd May 2025

Secured my financial future, saved me and my marriage.

Secured my financial future, saved me and my marriage. Reviewed on: 23rd May 2025

Very helpful and friendly.

Very helpful and friendly. Help with all my questions. On phone or email. Reviewed on: 23rd May 2025

It's more than i expected, I've been helped to contr...

It's more than i expected, I've been helped to control my spending and realise how my needs outweigh my wants. I have not used credit ever since I started, kept my credit score stable, and helps me to understand how debt can be made easier to resolve. Reviewed on: 23rd May 2025

Good, friendly, helpful and supportive

Good, friendly, helpful and supportive Reviewed on: 23rd May 2025

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