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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

I felt in a hopeless mess with no way out.

I felt in a hopeless mess with no way out.Stepchange have managed to organise my debts and help with my fimances.They do not shame you and keep you informed.It is like haveing a massive weight taken of your shoulders.I can sleep at night now without the stress and worry i had before.I cannot thank everyone at Stepchange enough. Reviewed on: 1st May 2024

helped when i needed it the most very help full and...

helped when i needed it the most very help full and relaxed Reviewed on: 1st May 2024

Saviours

I really didn't know where to turn with my debts, I had spoken to other debt management companies but found them to come across as judgemental. So was hesitant to contact Step Change, however I can honestly say Step Change has changed my life. I am over halfway through my DMP. And am looking forward to a debt free future. I even recommended Step Change to one of my good friends who has now also started a DMP. Reviewed on: 1st May 2024

Stepchange helped me sort out my debts into one mont...

Stepchange helped me sort out my debts into one monthly affordable payment. Ending months of worrying and stress. Absolutely brilliant service. Reviewed on: 1st May 2024

Efficient helpers

Efficient. Clear communication. Systems well set up. Staff seem overstretched but they will get to you. Once they get to you, you are in stable hands. They are considerate, empathetic, kind and responsive. Also professionalism tops their culture. Reviewed on: 1st May 2024

There is no judgement.

There is no judgement. Clear, concise advice. Everyone is knowledgeable and reassuring. A huge help and I can live my life again without worry. Reviewed on: 1st May 2024

I was really nervous to make the phone call.

I was really nervous to make the phone call. I was completely put at ease with no judgement. Very helpful advice which started me on the path to being debt free. Reviewed on: 1st May 2024

So help full and I do not no what I would have du...

So help full and I do not no what I would have dun with out them Reviewed on: 1st May 2024

I cannot tell you how much finding Step Change has c...

I cannot tell you how much finding Step Change has changed my life. I was drowning in debts. I didn’t know where to go and now I feel like I’m on top and I can see the light at the end of the tunnel of the debts that I have. Step Change always there to help and guide you through the process. Reviewed on: 1st May 2024

Excellent throughout.

Excellent throughout. Always on hand to offer bespoke and nonjudgmental debt advice and all advisors are very knowledgeable and only too happy to help. So grateful to step change for helping me set up a realistic and manageable debt management plan, with my aim of becoming debt free as soon as possible. Reviewed on: 1st May 2024

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