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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 28th Aug 2026
93% decrease in 5 star reviews
in the past 90 days
86% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18681)

Very helpful and understanding, the staff ever made...

5
Very helpful and understanding, the staff ever made judgement Reviewed on: 23rd May 2025
Carol wills's avatar
Carol wills

Their approach is sensitive, non judgemental, inform...

5
Their approach is sensitive, non judgemental, informative and supported me to find the best way to manage my debt during a very difficult time. I can’t thank them enough. Reviewed on: 23rd May 2025
Fiona L Williams 's avatar
Fiona L Williams

Kind, understanding and non judgemental.

5
Kind, understanding and non judgemental. At a really stressful time, they were helpful and reassuring. An excellent overall Experience Reviewed on: 23rd May 2025
Michelle T's avatar
Michelle T

Total amazing and very understanding

5
Total amazing and very understanding Reviewed on: 23rd May 2025
Sally's avatar
Sally

Life changing decision

5
At the worst time of my life, financial poverty also struck.. I couldn’t see a way out and Stepchange guided,and supported me through tough times to make life bearable and affordable Reviewed on: 23rd May 2025
GT's avatar
GT

I was floundering under the weight of my debts.

5
I was floundering under the weight of my debts until step change helped me find a solution that left me with sufficient money to live on but also repay all my debts. The weight was instantly lifted and the online portal has made it simple to update my plan when things change. Reviewed on: 23rd May 2025
David W's avatar
David W

Always there to help anytime .

5
Always there to help anytime .Reachable and very accommodating Reviewed on: 23rd May 2025
Oscar 's avatar
Oscar

Excellent support

5
As a new mum who was in loads of debt step change have been amazing in helping me consolidate all of my debts into one which has led to me being less stressed each month after making one set payment split between all creditors. Reviewed on: 23rd May 2025
Cfleming's avatar
Cfleming

When i first contacted you.

5
When i first contacted you. I was so depressed and stressed. I was put at ease spoke to staff who seemed to understand my dilemma . They guided me through step by step and i was debt free in two to three years. Reviewed on: 23rd May 2025
Elaine B's avatar
Elaine B

always helpful and very polite.

5
always helpful and very polite. staff takes time to go through your budget and don’t rush you in taking any decisions.Thank you Reviewed on: 23rd May 2025
Victoria B's avatar
Victoria B

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