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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I haven’t been well so haven’t been in touch so much.

I haven’t been well so haven’t been in touch so much. But I have ohoned to keep you in touch and everyone is so kind and understanding. Reviewed on: 27th May 2026

Costs nothing to talk, saves on the worry.

When money problems hit you, and you have no one to turn to, Stepchange is there to listen, guide and help. I could not manage my depts without them. Reviewed on: 27th May 2026

A valuable and helpful service

I have found StepChange very valuable in helping me manage my debts, they don’t judge and allow me to pay what I can afford. I recommend the service to anyone who is in need of help and guidance to get their finances back on track. Reviewed on: 27th May 2026

They were very helpful and friendly they put me at e...

They were very helpful and friendly they put me at ease. also were very kind and I felt that they didn't judge me .after speaking to them I felt they took the weight of my shoulder and I could breath more without worrying. Reviewed on: 27th May 2026

Step change completely changed my life following my...

Step change completely changed my life following my redundancy, they gave me the breathing space and the tools to pay back my debts but also for me to become more disciplined with money and not repeat the same mistakes. Reviewed on: 27th May 2026

They listened, without judgement.

They listened, without judgement. Everything was done smoothly and was not stressed with it all, as they did it all, even contacting my creditors. Reviewed on: 27th May 2026

The light at the end of the debt tunnel

I never thought I would be able to get out of a debt hole but they were able to help me with empathy and active solutions Reviewed on: 27th May 2026

Stepchange are a great organisation

Stepchange we're great when my husband lost his job and we needed financial advice and help Reviewed on: 27th May 2026

Stepchange as been brilliant from day 1 so caring an...

Stepchange as been brilliant from day 1 so caring and supportive and totally professional in all my dealings with them.Can honestly say they have made my life so much more manageable. Reviewed on: 27th May 2026

Always very helpful and non judgemental.

Always very helpful and non judgemental. Reviewed on: 27th May 2026

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