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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

The light at the end of the debt tunnel

I never thought I would be able to get out of a debt hole but they were able to help me with empathy and active solutions Reviewed on: 27th May 2026

Stepchange are a great organisation

Stepchange we're great when my husband lost his job and we needed financial advice and help Reviewed on: 27th May 2026

Stepchange as been brilliant from day 1 so caring an...

Stepchange as been brilliant from day 1 so caring and supportive and totally professional in all my dealings with them.Can honestly say they have made my life so much more manageable. Reviewed on: 27th May 2026

Always very helpful and non judgemental.

Always very helpful and non judgemental. Reviewed on: 27th May 2026

In a state of debt l did not know were else to go .

In a state of debt l did not know were else to go .Then l heard about Step -Change through an advert. When l rang them l was relieved to find my worries eased by the professional staff . I could not have been more thankful Reviewed on: 27th May 2026

Every advisor has been very helpful

Every advisor has been very helpful Reviewed on: 27th May 2026

amazing from start to finish

from the 1st phone, to the monthly emails with updates, the care and compassion given by each person i have spoken too is second to non Reviewed on: 27th May 2026

Happy with current help.

I realise my situation, however not a fan of the gentle reminders that handlers give on review conversations. Reviewed on: 27th May 2026

From day one so helpful with valuable information

From day one so helpful with valuable information Reviewed on: 27th May 2026

Good advice and Very supportive assistance, as the p...

Good advice and Very supportive assistance, as the process can be quite daunting. I would definitely recommend to anyone struggling with debt, especially if they are finding it hard in this time of cost of living depression to give this debt charity a try. Reviewed on: 27th May 2026

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