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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Excellent!

Helpful advice and they actually listen. Reviewed on: 27th May 2026

I thought my career was ended due to debt

I came to step change in need. Bills piling up and thinking bankruptcy was the only way to go. This would have meant losing my job. They helped me secure an agreement with lenders to lower interest rates, monthly payments and extend my borrowing time so I Dident have to throw my career away. I’m incredibly thankful for all you’ve done. You’ve allowed me to keep my much loved job, repay what I owe on mutually agreeable terms. Thank you step change Reviewed on: 27th May 2026

They have helped us a lot & the end is insight.

They have helped us a lot & the end is insight. The only singular issue i have is getting through to them on the telephone. Reviewed on: 27th May 2026

I got involved with Stepchange after falling fowl of...

I got involved with Stepchange after falling fowl of interest charges on a credit card. They managed the transition smoothly and acted as a go between. I am happy to say this stopped all letters from the card company and gave me peace of mindPea Reviewed on: 27th May 2026

Top class service, very helpful employees

Top class service, very helpful employees Reviewed on: 27th May 2026

Lovely service.

Lovely service. Helped me a lot. High recommended Reviewed on: 27th May 2026

I could not thank StepChange enough.

I could not thank StepChange enough. My debts were out of control and I was spiralling. After filling in an online form about my debts, it has been smooth sailing ever since. I’m now 12 months in with around 16 months to go and I couldn’t feel better about it. Yearly reviews are quick and straightforward. Reviewed on: 27th May 2026

Very helpful, helped in a very stressful situation.

Very helpful, helped in a very stressful situation. Reviewed on: 27th May 2026

I was struggling with debt and didn’t know where to...

I was struggling with debt and didn’t know where to turn , totally saved by step change they made me see that things could be different and I could sort this , I am so grateful Reviewed on: 27th May 2026

StepChange has been absolutely amazing.

StepChange has been absolutely amazing. I was so stressed about my situation, but they made the entire process clear, straightforward, and completely judgment-free. Reviewed on: 27th May 2026

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