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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,644 reviews, last reviewed 23rd Jun 2026
188400% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026
Veronica c's avatar
Veronica c

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18645)

Excellent service

5
Step change have really helped through bad times in my life, they are always there to help and support. Can't that them enough. They gave me the right advice and made me feel like my debts are manageable. Reviewed on: 27th May 2026
Danielle P's avatar
Danielle P

I was at my lowest and Step Change helped me see tha...

5
I was at my lowest and Step Change helped me see that all was not lost and helped me start clearing my debts to be debt free and free from worry Reviewed on: 27th May 2026
Jayne holland's avatar
Jayne holland

No Judgement but excellent support

5
Been with them for a long time and right from the start I did not feel judged but offered support all through the process until now Reviewed on: 27th May 2026
Grace L's avatar
Grace L

Just fantastic!

5
I have found Stepchange in all honesty life changing. When I first made the call to them I did not know what to expect, but the person I spoke to was so helpful and non-judgemental. It really put my mind at ease. I have always found the people at the end of the phone so helpful and reassuring. Being in debt can feel so worrying and overwhelming and sometimes lonely and scary. It was really good to feel like someone was helping me make sense of everything and feel manageable. I would highly recommend anyone thinking of going to Stepchange to just do it. I wish I had done it sooner. Reviewed on: 27th May 2026
Jessica C's avatar
Jessica C

I had no trouble setting my account,after giving my...

5
I had no trouble setting my account,after giving my details to step change.I was very well looked after...no issues. Reviewed on: 27th May 2026
Mr Hitash suchak's avatar
Mr Hitash suchak

Mounting debt

5
Had several mounting debts which I wasn’t coping with, a friend suggested Stepchange. I got in contact and they were very helpful and don’t rush you to do anything. Things have been much better since speaking with them, financially and mentally, can’t recommend them highly enough and everyone is lovely to talk to and put you at ease straight away Reviewed on: 27th May 2026
lee shaw's avatar
lee shaw

Helpful and understanding

5
I was very stressed about my debt. Stepchange were very helpful and understanding without judgement Reviewed on: 27th May 2026
Wanda G's avatar
Wanda G

There is a way out of debt

5
I didn't know where to turn 3 years ago - stepchange meant I could sleep again at night and took control of contacting all my creditors- even when things change they are easy to contact and make any necessary changes Reviewed on: 27th May 2026
Deborah J's avatar
Deborah J

Recommend DMP

5
Extremely helpful and contact is good Extremely helpful and contact is good. Web site is very good and keeps you up to date with progress and balance Reviewed on: 27th May 2026
MRS A's avatar
MRS A

Debt Support

5
At a time of need and desperation, Stepchange were very helpful and understanding., no judgement but there to help you through a difficult time. And continue to support you when you need it. Would recommend Step Change to anyone that are struggling with debt. Reviewed on: 27th May 2026
Alex G's avatar
Alex G

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