Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16812 reviews)

View other StepChange products

4.95

Based on 16,812 reviews, last reviewed 19th May 2026

100850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange restored my peace of mind StepChange is the ideal organisation to help people with debt problems. They are very understanding, reassuring, and not judgemental. They are trusted... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16812)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Friendly , helpful.

These people are so helpful, and friendly. When I first needed help they put me at ease as I thought I would be judged but no they understood my situation. I know if I am worried or need advice they will help in any way and I have someone turn to. Can't praise them enough. Reviewed on: 3rd May 2024

Stepchange literally Life Savers

I was at my wits end not knowing how I could continue to live with the money issues I had and along came StepChange Reviewed on: 3rd May 2024

Been on a debt management plan for many years and it...

Been on a debt management plan for many years and it feels good to see my debts reducing Reviewed on: 3rd May 2024

Stepchange Review

Very helpful good at explaining and reassuring to anxious customers. Reviewed on: 3rd May 2024

Friendly and professional.

Friendly and professional. They have sorted everything out for me and I can worry less. Reviewed on: 3rd May 2024

Sorted me out

Very helpful company sorted out my debts to a manageable amount to pay, so me and my wife were more comfortable. Reviewed on: 3rd May 2024

gave me back my life took a huge weight off my shoul...

gave me back my life took a huge weight off my shoulders first class service Reviewed on: 3rd May 2024

Wonderful service.

I was at my wits end worrying about my debts, that weren’t even my fault. Someone recommended StepChange to me and within a short time they provided much needed help. Never judgemental and very kind and knowledgeable. I can never thank them enough. If you find yourself in a difficult position, not seeing a possible solution, just contact StepChange for invaluable advice and help. Reviewed on: 3rd May 2024

Had money problems.

Had money problems. Contacted StepChange Everything was so simple and easy to set up. Highly recommend Reviewed on: 3rd May 2024

Would recommend stepchange debt charity to everyone.

Would recommend stepchange debt charity to everyone. They have been excellent from the start of our DMP till the end. So glad I found them. They are very efficient getting things sorted and put my stress and anxiety at ease with the pressure the creditors was putting us under. Thanks again StepChange. Reviewed on: 3rd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.68 from 6 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews
Debt Management
from Creditfix 4.76 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub