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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was victim of Domestic abuse

I was victim of DA and left in financial difficulty which can impact my career. Stepchange were amazing in sorting out my finances at an affordable monthly payment and this was supported by my work place also meaning that as a single parent I could continue to live in the family home and provide for my children without money stresses or fear of losing my home or job. Reviewed on: 23rd May 2025

It gives me a peace of mind of my debt.

It gives me a peace of mind of my debt.Thank you so much ! Reviewed on: 23rd May 2025

I found myself in a position where I didn't know whe...

I found myself in a position where I didn't know where to go next. I was in a place that I couldn't get out of. Stepchange was recommended to me and straight away the pressure was lifted from me. I cannot thank them enough for the help I have been given and it has allowed me to progress in life. Reviewed on: 23rd May 2025

I have been with them for a lot of years.

I have been with them for a lot of years.They have been a life saver for me.Very helpful and understanding sorting out all my debts for me.Couldnt of managed without them.Highly recommend anyone to get in touch with them if they end up in debt. Reviewed on: 23rd May 2025

Absolute perfection.

Before a called step change I was feeling suicidal but now I have a reason to live again. Reviewed on: 23rd May 2025

They listen to you and help you sort everything out...

They listen to you and help you sort everything out I have gald I Went to them, because I was really low when I got in touch with them and they turned everything around for me Reviewed on: 23rd May 2025

Very helpful

Provided me with much needed piece of mind organised a payment plan with which i can afford always helpful and most importantly very kind i cant praise your service enough than you . Reviewed on: 23rd May 2025

I was depressed alot and stressed due to the money I...

I was depressed alot and stressed due to the money I owed, step change, changed my life Reviewed on: 23rd May 2025

Been using stepchange for years no problems at all

Been using stepchange for years no problems at all Reviewed on: 23rd May 2025

Make the step

I was getting to the point I couldn't cope with my payment so I went online for advice,step change didn't make me feel alone and explained everything to me Reviewed on: 23rd May 2025

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