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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18624 reviews)

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4.92

Based on 18,624 reviews, last reviewed 13th Jun 2026

187550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great help I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too. Reviewed on: 13th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18624)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I was at my lowest and Step Change helped me see tha...

I was at my lowest and Step Change helped me see that all was not lost and helped me start clearing my debts to be debt free and free from worry Reviewed on: 27th May 2026

No Judgement but excellent support

Been with them for a long time and right from the start I did not feel judged but offered support all through the process until now Reviewed on: 27th May 2026

Just fantastic!

I have found Stepchange in all honesty life changing. When I first made the call to them I did not know what to expect, but the person I spoke to was so helpful and non-judgemental. It really put my mind at ease. I have always found the people at the end of the phone so helpful and reassuring. Being in debt can feel so worrying and overwhelming and sometimes lonely and scary. It was really good to feel like someone was helping me make sense of everything and feel manageable. I would highly recommend anyone thinking of going to Stepchange to just do it. I wish I had done it sooner. Reviewed on: 27th May 2026

I had no trouble setting my account,after giving my...

I had no trouble setting my account,after giving my details to step change.I was very well looked after...no issues. Reviewed on: 27th May 2026

Mounting debt

Had several mounting debts which I wasn’t coping with, a friend suggested Stepchange. I got in contact and they were very helpful and don’t rush you to do anything. Things have been much better since speaking with them, financially and mentally, can’t recommend them highly enough and everyone is lovely to talk to and put you at ease straight away Reviewed on: 27th May 2026

Helpful and understanding

I was very stressed about my debt. Stepchange were very helpful and understanding without judgement Reviewed on: 27th May 2026

There is a way out of debt

I didn't know where to turn 3 years ago - stepchange meant I could sleep again at night and took control of contacting all my creditors- even when things change they are easy to contact and make any necessary changes Reviewed on: 27th May 2026

Recommend DMP

Extremely helpful and contact is good Extremely helpful and contact is good. Web site is very good and keeps you up to date with progress and balance Reviewed on: 27th May 2026

Debt Support

At a time of need and desperation, Stepchange were very helpful and understanding., no judgement but there to help you through a difficult time. And continue to support you when you need it. Would recommend Step Change to anyone that are struggling with debt. Reviewed on: 27th May 2026

Easy set up and friendly advice.

Easy set up and friendly advice. Mad my experience extremely comfortable. Reviewed on: 27th May 2026

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