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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16823 reviews)

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4.95

Based on 16,823 reviews, last reviewed 19th May 2026

101350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange was a life saver & are very very helpful,... Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16823)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange actively listen to me.

StepChange actively listen to me and support my needs. they care about my well-being. Helped me to find resources to resolve my concerms at a very difficult time. Reviewed on: 2nd May 2024

i was over £50k in unsecured debt

i was over £50k in unsecured debt. I was managing but only just, one bump in the road and that all changed. I contacted Step Change after looking at my options, they never judged me just went through my spending and income and gave me clear concise options. I opted to enter a Debt Management Plan, filled in a consent form and that was it. I have been in my DMP for four years now and am down to about £11k debts with many paid off already. I am due to be debt free in September 2025 and can't wait. Step Change also teach how to budget for everything including those little unexpecting things in life. I would certainly recommend anyone who is struggling with debt not to ignore it and get help now, it will change your stress levels and take the weight off, no more being chased by debt collectors. They won't judge you, make the first Step with Step Change. Reviewed on: 2nd May 2024

The staff just help take away the anxiety, weight, w...

The staff just help take away the anxiety, weight, worry by dealing with so much for you it's the relief of knowing I can deal with this now ..rather than panicking and trying to ignore it makes things worse , all done on line or over phone and all the staff are amazing so quick in answering queries...its that whole feeling they are there to help you through it all the way ...A massive thankyou from me ...highly recommend. Reviewed on: 2nd May 2024

Great Way of Handling Debt

They have really helped me with my debts, and relieved the pressure I was getting from my debtors taking away the worry and stress Reviewed on: 2nd May 2024

Stepchange gave me my life back...

Stepchange allowed me to continue having a roof over my head, because I was about to sell my property, due to high debt in credit cards, and loans, being a single mum. I was paying almost 1/2 of my minimum wage salary towards the debts. Since joining Stepchange, I can now pay my priority bills, such as: mortgage, car finance, energy, council tax etc..and then I can pay the credit and loan debts with the agreed amount that I can afford. Reviewed on: 2nd May 2024

Top marks

Excellent customer service, easy to contact and made to feel at ease. Contact is easy and always someone to talk with. Reviewed on: 2nd May 2024

Only for Step Change my life would be in a much dark...

Only for Step Change my life would be in a much darker place. With them my debt is consolidated, I feel pride I can repay what o owe at a manageable rate and my health physically and mental no longer suffer because of my finances. Reviewed on: 2nd May 2024

Supportive staff, easy process and the help I have b...

Supportive staff, easy process and the help I have been given has been a life saver. I can’t recommend them enough. Reviewed on: 2nd May 2024

Absolutely amazing

Absolutely amazing they really helped me when I was at my lowest point. Any one in debt should speak to these people first as they are spot on for advised and best solutions. Reviewed on: 2nd May 2024

I cannot praise the advisers at StepChange enough.

I cannot praise the advisers at StepChange enough. For the first time in my life I had debts I couldn't pay. I was at rock bottom, my health was suffering and I didn't know which way to turn. The staff were incredibly helpful and patient and reassuring. I thought there was no way out, but there was. Thank you! Reviewed on: 2nd May 2024

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