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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Awful - Just made everything so much worst.

Just made everything so much worst. I things that were meant to be added to my plan weren't. I was given mis information told different things by different people. And i get more letters now from my lenders than i ever got before. Im 100 tomes more stressed with no end in sight. And i still can't afford my debt. Wish i had never bothered Reviewed on: 23rd May 2025

Stepchange has changed my financial life.

Stepchange has changed my financial life. Without their help and support, I couldn't afford to make the payments and to budget my financials. Thanks for the wonderful support. Reviewed on: 23rd May 2025

They can sometimes take a few days to reply to messa...

They can sometimes take a few days to reply to messages, but given the service is free, this is a very small inconvenience Reviewed on: 23rd May 2025

Greatful

I was really overwhelmed and stressed, unsure how to get help or where to start and stepchange really helped me. Reviewed on: 23rd May 2025

The help I received meant I could sleep again.

The help I received meant I could sleep again. Reviewed on: 23rd May 2025

Amazing staff

I found when speaking with step change were very kind and non judgemental and very helpful and patient Reviewed on: 23rd May 2025

Very helpful.

Very helpful. Brilliant peace of mind Reviewed on: 23rd May 2025

Excellent service, handled quickly and efficiently

Excellent service, handled quickly and efficiently Reviewed on: 23rd May 2025

Much appreciated

They've helped me manage my debts so I know what I've got left every month. Their customer service is excellent and they put me at ease about the whole process. I can now see me paying off what I owe in the future, which is a good feeling. Reviewed on: 23rd May 2025

Never felt uncomfortable discussing my situation.

Never felt uncomfortable discussing my situation. Professional, knowledgeable and empathetic. Reviewed on: 23rd May 2025

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