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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

I felt I was getting deeper and deeper into debt ste...

I felt I was getting deeper and deeper into debt step change, changed everything our whole lifes Reviewed on: 23rd May 2025

I went from a completely lost and hopeless situation...

I went from a completely lost and hopeless situation to feeling like I had got my life back thanks to their expertise and support. I couldn't have done this without them. Thank you Step Change. Reviewed on: 23rd May 2025

Very easy organisation to deal with thanks

Very easy organisation to deal with thanks Reviewed on: 23rd May 2025

They helped me remove the stress of being in debt an...

They helped me remove the stress of being in debt and paying interest, they know how to talk to my lenders and sorted it out for me! I’m now 5 months away from being debt free! Reviewed on: 23rd May 2025

Dealt with professionally understanding and great help

Dealt with professionally understanding and great help Reviewed on: 23rd May 2025

I was depressed but the team were super help .

I was depressed but the team were super help . Now I am managing my finances well. At the end of each month o have enough money to survive without going into a loophole of borrowing Reviewed on: 23rd May 2025

They were fantastic helping me and sorting everythin...

They were fantastic helping me and sorting everything out Reviewed on: 23rd May 2025

Fantastic financial help.

From start to finish Stepchange has helped me get out of a big financial hole that I couldn't manage myself. The staff are brilliant and don't intrude or judge your financial situation. Highly recommend Stepchange. Reviewed on: 23rd May 2025

Very good service always there with the right answer...

Very good service always there with the right answers to any questions you ask Reviewed on: 23rd May 2025

Very friendly and helpful staff.

Very friendly and helpful staff. Quick set up and not much hassle at all. Reviewed on: 23rd May 2025

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