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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18636 reviews)

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4.92

Based on 18,636 reviews, last reviewed 18th Jun 2026

188150% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I felt a bit daunted and embarassed, so kept putting... I felt a bit daunted and embarassed, so kept putting off ringing Stepchange. But I finally did it, and I really wish I had done it sooner. The person... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18636)

Very friendly and helpful staff

Very friendly staff and extremely helpful Reviewed on: 23rd May 2025

Got me out of a lot of problems very efficiently...

Got me out of a lot of problems very efficiently Reviewed on: 23rd May 2025

StepChange have changed my life

StepChange have not only changed my life, they saved my life. I was in utter despair with my finances and in a very dark place. I didn't even know they existed. From my very first job contact with them, I felt listened to. I didn't feel judged. I was made to feel like there was a way out. Not a magic bullet by any means but a way to lift the burden of my financial dire straits. Something I felt I was drowning under. Reviewed on: 23rd May 2025

Speaking with a real person

I spoke to a really kind man who helped me through the process, he dealt with everything , made me feel reassured and safe . When I couldn’t see the wood from the trees his calm nature and expertise was without a doubt exactly what I needed . Reviewed on: 23rd May 2025

On first contact.

On first contact...i felt embarrassed and ashamed of myself..but knew i had to do something..on phoning them, they were understanding and asked me questions regarding my situation.ans were also able answer my questions too... Reviewed on: 23rd May 2025

easy to manage

The whole process was great and easy to manage with someone always on hand to help if need be. Reviewed on: 23rd May 2025

Very kind people and efficient.

Very kind people and efficient. Ready to help and always share the correct advice. Reviewed on: 23rd May 2025

There is always the Way Out

Calm approach when you see no alternative. Professional and Very well managed. I do Recommend to all Reviewed on: 23rd May 2025

I had got myself into debt and didn’t know where to...

I had got myself into debt and didn’t know where to turn, I saw a ad for stepchange and contacted them. Everything was easy to do from the initial call to working out how much I can afford to pay. Now been on my plan for 2 years and I no longer have worries over my bills. Stepchange have changed my life and I couldn’t have done it without them Reviewed on: 23rd May 2025

They helped us so much.

Our experience with them was wonderful they helped us enormously and took a big strain from us, we could understand their explanations if we were not sure of anything. Dont know how we would have got through these past 12 months without them and they are always there to help us Reviewed on: 23rd May 2025

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