Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Great service

Easy to talk to. Explained so I understood How's and why's etc. Helpful. Reviewed on: 13th July 2023

Outstanding

Stepchange have honestly saved me. I was in such an awful financial situation with no idea what to do. They broke everything down for me and arranged repayments on my behalf. I no longer carry the weight of financial burden and have everything in place to repay what I owe. They truelly are an amazing charity. Reviewed on: 13th July 2023

Very helpful and thorough

Hi I'm Michael England I have been in crisis over the past years with many problems and I owed money out to three different lenders. My mental health is very poor at the moment and this all was causing me lots of stress. I've become depressed, suicidal and I self harm my wife divorced last year who h caused even more stress. I contacted step change whilst in a rehab for trauma and they were very helpful and guided me well through the whole process even though I was depressed, traumatised and my moods were all over the place. It was a great weight of pressure lifted from me and now I continue to become hopefully much better over the next months or years and then get back into work and regain a normal life I hope. Thankyou to all who helped me at step changes and I'd recommend them to anyone I know. Reviewed on: 13th July 2023

Helped with peace of mind to manage by debt

I had extensive debts that I needed help to get to a position to manage with my creditors. Step change have been great in helping me and dealing with all my creditors to get agreement on repayment plan. I have peace of mind now knowing my debts are on track to be repaid. I could not have achieved this without them. Reviewed on: 13th July 2023

Thank you!!

Step change have been brilliant and have helped eased my anxiety around my finances. Reviewed on: 13th July 2023

Thank you

I don't know where I'd be without their help. I was at my lowest until I found Step change. You have puy my mind at ease and took so much worry off my shoulders. I am by no means anywhere at the end but slowly getting my life in order Reviewed on: 13th July 2023

Excellent service !

This was the best choice I've made regarding my debt. Everyone I spoke too were really helpful, patient & understanding of my situation. And they never judged me. Thanks to step change I am now on the road to clearing all my debts. Thank you to all staff for your help. Amazing! Reviewed on: 13th July 2023

Step change changed my life and helped me pay all my debt

Amazing customer assistance over the phone, positive and attentive staff who really go above and Beyond to make things as easy as possible for you Thanks so much Reviewed on: 13th July 2023

Excellent service

I had parted from my long term marriage, an was left to sort out all the debt my husband had accumulated, so was under so much stress, I got in touch with step change, they were amazing helping we get all my creditors in one place, an creating a debt plan to suit my low income, thank you so much, you deserve some credit for all you do. Reviewed on: 13th July 2023

Saved my home

I unexpectedly became ill and I had to reduce my work hours. I could have lost my home if it weren't for Step Change (and to be fair, the understanding of Marks and Spencer Money). I live alone and I was terrified about my future. Step Change genuinely saved me. I can't thank them enough. Reviewed on: 13th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.85 from 360 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews
Advice service
from Debt Free Advice 5.00 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub