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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18635 reviews)

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4.92

Based on 18,635 reviews, last reviewed 18th Jun 2026

188100% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Brilliant. Brilliant. Felt listened too and a sense of relief Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18635)

Helping me get debt free

Helping me get out from under debt that I was struggling to keep on top of. Now I have a monthly amount paid to step change that they distribute between my creditors after having negotiated with them on my behalf. Reviewed on: 23rd May 2025

Very happy customer

Was easeg to use and got me out of credit card debt without overpaying crazy % Reviewed on: 23rd May 2025

Very helpful organisation

Very helpful organisation, they understand and consider the person's situation and providing very clear guidance. Reviewed on: 23rd May 2025

An invaluable tool!

I’ve been able to get on top of my debts for the first time in years! Being able to see live figures as my debts are being paid, albeit little by little, is such a great feeling! My other half is almost at the end of his, he’s been committed to his repayments and it really shows. StepChange were also very accommodating when life got in the way and we weren’t able to make the payments for a month or two. Reviewed on: 23rd May 2025

Stepchange have helped me immeasurably, I was comple...

Stepchange have helped me immeasurably, I was completely underwater and couldn't really see a way out of my debts... I decided to try Stepchange and see what happened, and it's been the best thing I have done, they've made it so straightforward, they replied to any concerns, and made everything transparent and easy to understand. I can now see I'm headed in the right direction, it's a huge weight off of my shoulders. I would highly, highly! Recommended that anyone who is struggling to just reach out to them and get on that journey to finally being debt free! Reviewed on: 23rd May 2025

Very friendly and understanding staff.

Very friendly and understanding staff. They make you feel like a great weight has been lifted from your shoulders. Highly recommended. Reviewed on: 23rd May 2025

It’s been all the help I needed and im glad I found...

It’s been all the help I needed and im glad I found StepChange Reviewed on: 23rd May 2025

Great service

No issues at all helped me every time I’ve needed Reviewed on: 23rd May 2025

Excellent Extremely helpful in very difficult situation

Extremely helpful in very difficult situation Reviewed on: 23rd May 2025

The whole process was easy transparent and very stra...

The whole process was easy transparent and very straightforward.i only wish i contacted step change earlier Reviewed on: 23rd May 2025

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