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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Amazing customer service

Very nice and helpful customer service at all times. It is very easy to start or change circumstances when needed. Very pleased. Reviewed on: 27th May 2026

Easy Stepchange

from first contact to everything being set up was easy and I can change things in the portal Reviewed on: 27th May 2026

StepChange has been a life saver.

StepChange has been a life saver. Fantastic customer service with care and compassion. Never feel ashamed to call they always listen carefully and provide excellent help and support. I am so glad I used this service. Reviewed on: 27th May 2026

Great company, helped me loads beiable to manage...

Great reliable company, helped me loads being able to manage my debts in one place. Regularly keeping in touch and keeping my monthly payment at a reasonable cost. Reviewed on: 27th May 2026

I never regret that I chose Stepchange to help with...

I never regret that I chose Stepchange to help with my finances difficulties Reviewed on: 27th May 2026

StepChange was a lifesaver!

StepChange was a lifesaver! Made paying off my debt stress free Reviewed on: 27th May 2026

Very positive and helpful people.

Very positive and helpful people. Explained everything clearly. Always available to assist. Excellent customer service and they turned my life around. Reviewed on: 27th May 2026

Stepchange thank you

The people that work for Stepchange are extremely helpful, patient, understanding and friendly. I dont know how I would survive without them. Thank you so much for getting my life back on track. Reviewed on: 27th May 2026

Excellent very friendly and helpful

Excellent very friendly and helpful Reviewed on: 27th May 2026

An extremely helpful organisation - for those in dir...

An extremely helpful organisation - for those in dire straits. They are patient, clear and concise, everything was very straightforward. Reviewed on: 27th May 2026

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