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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,674 reviews, last reviewed 11th Aug 2026
3% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
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0%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026
Maria Ayong's avatar
Maria Ayong

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18674)

Honest and practical help from StepChange

5
After months of worry and denial I finally contacted StepChange for some advice. They were (and are) totally non-judgmental, simply wanting to undertstand my situation and to offer a solution if possible. It was like having a weight removed from my shoulders, sharing the problem with someone who knew how to help. I cannot thanks StepChange enough for the help they have given me. Reviewed on: 27th May 2026
Steve F's avatar
Steve F

Step chExcellent service.

5
Step change have been amazing in dealing with my debt. I can contact them anytime or log into the portal. Reviewed on: 27th May 2026
Samantha Knight 's avatar
Samantha Knight

Felt extremely supported from the start.

5
Felt extremely supported from the start. All my options were fully explored with me and I was very happy with the outcome. Felt like a massive weight off my mind. Thanks stepchange for my journey so far Reviewed on: 27th May 2026
Rebecca k's avatar
Rebecca k

Brilliant service

5
Absolutely brilliant service, took away the stress of being in debt, lovely to talk to on the phone, non judgemental and when I first signed up with them the weight lifted off my shoulders was incredible. 5* company that I'd recommend to anyone. Reviewed on: 27th May 2026
Tina S's avatar
Tina S

Stepchange have been very helpful offering excellent...

5
Stepchange have been very helpful offering excellent service and the staff have been very supportive. Reviewed on: 27th May 2026
everes66@icloud.com's avatar
[email protected]

Absolute life savers.

5
Absolute life savers. Changed my life. Reviewed on: 27th May 2026
Donar K's avatar
Donar K

Very understanding agents and easy company to work w...

5
Very understanding agents and easy company to work with. Reviewed on: 27th May 2026
Brook way 's avatar
Brook way

Wish I'd done it sooner!

5
Wish I'd done it sooner, feel so in control and can see an end to debt, which I didn't really before. Had manageable (ISH) debt as two income family then separated from spouse and was suddenly over indebted - same income having to maintain two houses. Spent a few years really struggling and being very creative consolidating and reworking things, but for all the effort that took I was just delaying the inevitable. I went into a manageable plan where everything gets paid off and am about 18 months away from completing it. Everyone gets paid in full and in the years I've been paying it just ticks over nicely, whereas before it was a constant stress. Only regret is not doing it 5 years earlier. Great way to get a true fresh start ! Reviewed on: 27th May 2026
Pamela's avatar
Pamela

No more sleepless nights

5
My experience has been great it took the worry away and was very easy to get set up. I get a statement every month to see how my payments to the company’s are going you can see all your information on line Reviewed on: 27th May 2026
Jules Haskins's avatar
Jules Haskins

So helpful in every way.

5
Really helpful at sorting out my debt at a very difficult time. All my debt was consolidated into one easy direct debit, lifting a huge weight off my mind. Reviewed on: 27th May 2026
Jenny D 's avatar
Jenny D

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