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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Very polite and very understanding

Very polite and very understanding Reviewed on: 6th June 2025

When I worked in debt I'd always recommend stepchange

When I worked in collections I'd always recommend stepchange to people having financial difficulties (or CCCS as they were back then) and when I found myself in a difficult financial situation due to impulsive spending and poor decisions step change was the obvious and only choice for me, no judgement no hassle simple to use and fair, best in their field in my opinion Reviewed on: 6th June 2025

Thanks for helping me Get rid of those debits

Putting all my debits into one payment has been such a big help,, when I spoke to them they was so understanding and helpful Reviewed on: 6th June 2025

My life was saved.

I was struggling and drowning. Step changed helped me to be alive today. Thank you step change. Reviewed on: 6th June 2025

This company sorted all my problems out and made a d...

This company sorted all my problems out and made a difference in my life. Reviewed on: 6th June 2025

i was upset for my debt but step chang solved my pro...

i was upset for my debt but step chang solved my problem Reviewed on: 6th June 2025

So friendly snd helpful .

So friendly snd helpful . Put my mind at ease and lifted a load off my mind Reviewed on: 6th June 2025

I was in a bad place debt wise,stepchange gave me my...

I was in a bad place debt wise,stepchange gave me my life back!!!..can’t thank you enough. Reviewed on: 6th June 2025

Brilliant very good no problems very helpful

Brilliant very good no problems very helpful Reviewed on: 6th June 2025

They've taken so much stress out of my life, I got i...

They've taken so much stress out of my life, I got in a mess after being made redundant and it was stressing me out so much. I got in touch with step change and that stress has been lifted Reviewed on: 6th June 2025

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