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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Made me more aware of what I had done ,to my family...

Made me more aware of what I had done ,to my family and my self Reviewed on: 6th June 2025

I was very overwhelmed at first but stepchange helpe...

I was very overwhelmed at first but stepchange helped me through the process. It was easy to do Reviewed on: 6th June 2025

Very helpful and reassuring.

Very helpful and reassuring. at no time did I feel as though I was judged. I feel I am more in control of my finances which really helps to boost my confidence. Reviewed on: 6th June 2025

I was really in a very bad place, when I contacted S...

I was really in a very bad place, when I contacted StepChange and they really helped me sort out my life really, I would say they are angels thank you i don’t know what I would have done otherwise, I opted for dm, which allowed me to sort my life out, Reviewed on: 6th June 2025

Very friendly staff always happy to help and the ser...

Very friendly staff always happy to help and the service is swift and easy to use they take away the stress Reviewed on: 6th June 2025

Understanding, knowledgeable and easy to talk to

I have always found them to be professional, understanding, knowledgeable and easy to talk to. I would recommend that anyone struggling with debt speak with them as although they can't tell you what to do, they give the advice to make an informed decision. Reviewed on: 6th June 2025

Stepchange my Heroes

When I first called Stepchange they were not judgemental and each time I have needed to call the staff have been very helpful and understanding. My debt problem had made life very difficult but they helped so much to make my debts easy to manage. I had a very uncontrollable debt problem which was getting worse with the added interest every month and I did not know what to do. Stepchange helped to get the interest stopped and with a DMP I have got to a point where I will be debt free very soon.. Reviewed on: 6th June 2025

always profesional, and very respectful

always profesional, and very respectful Reviewed on: 5th June 2025

There when I needed help

When my finances did not go according to plan and I needed advice and assistance Step Change were very helpful and understanding and made the process to managing my situation easy and without any embarrassment. Reviewed on: 5th June 2025

Excellent and professional

Step Change reduced my DMP by two thirds, which saved me struggling each month. They were excellent in assisting me list my income and outgoings. Reviewed on: 5th June 2025

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