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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Getting set up was quite easy and right away the anx...

Getting set up was quite easy and right away the anxiousness and relief that someone was there listening and ready to help took a lot of the strain off my shoulders. Reviewed on: 27th May 2026

StepChange helped me to live my life again and stopp...

StepChange helped me to live my life again and stopped all my dark moments.i can’t thank them enough. Reviewed on: 27th May 2026

Use StepChange it’s amazing .

I was really worried an saw StepChange on face book .from the person who picked up the phone right through to the person who asked me about debt and how to pay it back and set up my budget plan , everyone was kind nonjudgmental and professional. Reviewed on: 27th May 2026

Once I set up my plan, I got advice from stepchange...

Once I set up my plan, I got advice from stepchange on the best process for me to proceed. It was excellent advice and gave me peace of mind Reviewed on: 27th May 2026

Excellent from day one can't fault them

Excellent from day one can't fault them Reviewed on: 27th May 2026

Excellent experience

I've had a DMP through StepChange for nearly 2 years now, it's been a smooth journey with excellent service from courteous and highly knowledgeable staff. Recommend them to anyone. Reviewed on: 27th May 2026

I am so glad that.I found stepchange

I am so glad that. I sought stepchange to manage my financial difficulties. They are very non-judgemental and have been very supportive to me so much that I am well on my way to becoming debtfree. I find them very helpful and easy to talk to. Reviewed on: 27th May 2026

Stepchange have always been so helpful, providing me...

Stepchange have always been so helpful, providing me with advise and helping me review my finances when there has been unforeseen events that have taken place. Without them I wouldn’t be in the place I am after I had separated with my wife. Reviewed on: 27th May 2026

StepChange have been fantastic helping me to get on...

StepChange have been fantastic helping me to get on top of my debts and I would highly recommend them to anyone who is struggling in these difficult times. Reviewed on: 27th May 2026

Took so much pressure and worry from me, no more deb...

Took so much pressure and worry from me, no more debt collectors bullying me to pay more than I could afford. Stepchange has helped enormously. Reviewed on: 27th May 2026

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