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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Your help has given me a complete peace of mind...

Your help has given me a complete peace of mind Reviewed on: 27th May 2026

I wish I had been aware of how stepchange could help...

I wish I had been aware of how stepchange could help me sooner.. it would have saved me from getting into quite such a mess Reviewed on: 27th May 2026

It was the hardest phone call I ever made but I coul...

It was the hardest phone call I ever made but I couldn't see my way out. I'd already tried more credit to pay off other credit and realised too late that doesn't work! It was embarrassing and exhausting always worried about how to pay the next bill or who was going to phone next for late payment. Then I called Step Change and it was like there was an angel on the other end of the phone! No judgement, clear information and advice from the first word. This time I cried from relief. It took a little organisation and setting up but it was worth every minute. I'm now going to be debt free by November this year and am so excited. And while it's been underway I've learnt to budget properly and realise that sometimes you have to wait to be able to afford things. The support throughout has been amazing and every time a debt was cleared it was like a little celebration in my mind. I cannot fault Step Change one bit and highly recommend that if you are struggling give them a call, they will talk you through the options and their help is invaluable. Don't delay, hoping it will look different tomorrow because that's exactly what it does but it looks worse. Get help and feel genuine peace of mind. Some of my creditors made me feel so small and we're quite nasty, others were understanding but unable to help but once Step Change were involved it all fell into place. It really is an amazing supportive service second to none. Thank you. Reviewed on: 27th May 2026

Helpful, seamless, competent and supportive team.

Helpful, seamless, competent and supportive team. I cannot fault the way they help people in the country.. 50 out 10 stars Reviewed on: 27th May 2026

Step Change has been very helpful and are always rea...

Step Change has been very helpful and are always ready to listen and advise Reviewed on: 27th May 2026

Help when needed when needed

Helped me sort my finances out with the people who I owed money to without feeling humiliated Reviewed on: 27th May 2026

Very very helpful.

Very very helpful and such a weight of my mind to enter into an approved DMP. The only problem being the telephone cues to speak to a representative, presumably because of the sheer volume of calls they are handling. Reviewed on: 27th May 2026

Stepchange review

Never had any issues staff have always went above and beyond to help when needed Reviewed on: 27th May 2026

Such an easy process

An easy process to go through. It just seems like StepChange does all the work for you. Reviewed on: 27th May 2026

Amazing service

We would have been lost without there support highly recommend and continued service thank you Reviewed on: 27th May 2026

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