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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16172 reviews)

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4.95

Based on 16,172 reviews, last reviewed 7th May 2026

70050% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was absolutely desperate when I went to StepChange... I was absolutely desperate when I went to StepChange for help. Following my husband's death, I could no longer manages debts that we had in my name on... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16172)

Stepchange a very helpful team who is helped me ov...

Stepchange a very helpful team who is helped me over years and great service thank you Reviewed on: 1st May 2024

Relief and confidence

For something that felt so overwhelming and impossible to tackle, StepChange made it feel so manageable, no big words, all explained in a way that I could undestand Reviewed on: 1st May 2024

Step Change have been really helpful throughout the...

Step Change have been really helpful throughout the whole process and have made things very easy. Reviewed on: 1st May 2024

Long time help me , always .

Long time help me , always . Understand my live hard , find it my money pay back barclays bank . My life is and cost and bill electricity and gas more money . Reviewed on: 1st May 2024

Hard to get through on phone but once you do very he...

Hard to get through on phone but once you do very helpful Reviewed on: 1st May 2024

I have been with debt change for years and they have...

I have been with debt change for years and they have always been very supportive Reviewed on: 1st May 2024

Very helpful and kind people made me feel at ease

Very helpful and kind people made me feel at ease Reviewed on: 1st May 2024

Was made to feel not alone.

Was made to feel not alone. Are always very helpful and friendly when you call Reviewed on: 1st May 2024

Very customer friendly, Service provided excellent,...

Very customer friendly, Service provided excellent, Great customer relations, Grate staffs always ready to help/ offer good advice. I can go on all day long not in of space. Reviewed on: 1st May 2024

Efficient

My process with together was very friendly and efficient. Reviewed on: 1st May 2024

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