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StepChange: Debt advice reviews

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4.95
Based on 16,147 reviews, last reviewed 7th May 2026
68850% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Helpful first step for managing debt StepChange provided a clear and easy-to-follow process for reviewing debt and household finances. The online budget tool helped us understand where mo... Read more Reviewed on: 7th May 2026
Abdul K's avatar
Abdul K

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16147)

10 year struggle.

5
It's taken around 10 years to clear but now there are only 3 full payments and a part one. I am proud to say with your support I will pay the whole debt off. Reviewed on: 1st May 2024
YVONNE DOWNS's avatar
YVONNE DOWNS

StepChange are life savers.

5
StepChange are life savers. They helped me turn my life around and escape from what I perceived an impossible situation. Their operators are the most knowledgeable, understanding, patient and supportive people I have ever dealt with. Whatever they promise they deliver which is a rare thing in this day and age. I urge anyone with debt problems to reach out to StepChange, they truly are life changers. Reviewed on: 1st May 2024
Claire F's avatar
Claire F

I have been with stepchange for a while and have nev...

5
I have been with stepchange for a while and have never had any problems either with the company or the staff. Reviewed on: 1st May 2024
Elizabeth Robertson's avatar
Elizabeth Robertson

Very helpful they understand help u to pay of u det...

5
Very helpful they understand help u to pay of u detes at a price u can afford with no stress very nice people to talk to . Reviewed on: 1st May 2024
Alison sanneh 's avatar
Alison sanneh

Stepchange is perfect !!!!!!

5
Stepchange is a very good helpful company. I highly appreciate what they do for me and other people who have got financial difficulties. Thanks to such companies like Stepchange, people have a chance to pay their debts as much as possible and continue a normal life. Thank you very much, Stepchange Team. Reviewed on: 1st May 2024
Marina Moss's avatar
Marina Moss

Good and detailed advice and help

5
Good and detailed advice and help Reviewed on: 1st May 2024
Saffron T's avatar
Saffron T

StepChange changed my life.

5
StepChange changed my life. My life has improved so much since going into a management plan. All thanks to StepChange!! They didn’t judge me either Reviewed on: 1st May 2024
Vicky N's avatar
Vicky N

5 Stars.

5
5 Stars. No complaints so far. Quick and easy to do. Reviewed on: 1st May 2024
Ruthie 's avatar
Ruthie

Very polite and understanding.

5
Very polite and understanding. knowledgeable, explained options in detail. Gave me time to make a dicision Reviewed on: 1st May 2024
Karen's avatar
Karen

i was in a dreadful state with my debt,but when i go...

5
i was in a dreadful state with my debt,but when i got in touch with step change,my whole life changed for the better.the people i spoke to were amazing.they really cared. Reviewed on: 1st May 2024
chrissie daniels's avatar
chrissie daniels

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