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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helped me get in control of debts I'd been hiding from.

Helped me get in control of debts I'd been hiding from. They were really supportive and helpful, with zero judgement. Reviewed on: 1st May 2024

I was in a mess and you helped to sort it out and so...

I was in a mess and you helped to sort it out and sort out my debts. I felt rock bottom but with your help I could see a way out Reviewed on: 1st May 2024

very good and helpful take some time to get through...

very good and helpful take some time to get through on the phone put when you get through they are very helpful Reviewed on: 1st May 2024

Looked after me well best thing that I did was choos...

Looked after me well best thing that I did was choose them to help me with my debt Reviewed on: 1st May 2024

Friendly helpful

Friendly helpful staff who reassured me about my debt problem Reviewed on: 1st May 2024

Recommend 100%

They helped me get my finances in order and relieve all the stress I was under at the time. Excellent service all round. Reviewed on: 1st May 2024

Got me back on track, will take a while but easy pay...

Got me back on track, will take a while but easy payment options. Reviewed on: 1st May 2024

Zero judgement.

Zero judgement. Just help and support. Reviewed on: 1st May 2024

A helping hand

I went through a bad time with losing my job and getting in to debt. StepChange guided us through and now we have an acceptable payment each month to pay our creditors. They took the stress away and myself and my family are so grateful. Reviewed on: 1st May 2024

StepChange, saves the Day.

I have been with StepChange Debt Management for over three years after the dissolution of my marriage due to DV which left me in a lot of debt. It has since been a smooth sail and relief from fear which was affecting my mental health with the uncertainty of what the future holds for me and my family. It gave me the confidence that every time I need someone to support me with my debt management plan there's an assurance I'll be helped. Reviewed on: 1st May 2024

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