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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

From the moment that I contacted step change and sta...

From the moment that I contacted step change and started to fill out a debt management plan it started to get easier. Within a couple of weeks the stress I was in started to ease. I'm 3 years in now and have got a long way go but step change has been amazing support to me. Reviewed on: 15th May 2024

Bad place due to debt.

I was in a really bad place with debt due to having an operation and being on the sick and unable to keep up. they went through everything with me. Took a lot of pressure off me, as I didn’t know which way to turn. They were amazing. I was so thankful for them. Reviewed on: 15th May 2024

PERFECT SOLUTION .

I wasn't sure what to do about my debt problems but a friend recommended Stepchange. I found them very helpful and non judgemental . I wish I had gone to them sooner. Reviewed on: 15th May 2024

I was constantly stressed about my debt and worrying...

I was constantly stressed about my debt and worrying about my finances. They have been nothing short of amazing with their help and guidance. I am now slowly but surely getting my life back on track. Reviewed on: 15th May 2024

From debt distress to debt free support

From the minute I contacted the team in a terrible state they took away all of my worries and sleepless nights and helped me all the way to clearing my debt. I can’t recommend enough to anyone in financial trouble. Reviewed on: 15th May 2024

Masterclass

Helpful efficient service and good support given. Reviewed on: 15th May 2024

I was in a previous debt management agreement with a...

I was in a previous debt management agreement with a local company, however they charged a monthly management fee. Moving over to StepChange who offer their services free of charge, means that my dedicated total monthly payment goes directly to paying off my debts. I can manage, update and monitor my account with StepChange online. Reviewed on: 15th May 2024

Like savers

Stepchange have helped me out massively helping also with my mental health through worrying about money. Reviewed on: 15th May 2024

Support where it’s needed the most

I found Step Change to be fully understanding and supportive in assisting me with the situation I found myself in. From the day I contacted them my experience has been one of less anxiety and stress knowing they are available to assist should I need further support. One to one service I cannot speak highly enough of this much needed help for people like me Reviewed on: 15th May 2024

Excellent and caring

Excellent people who helped me out so much. They were very caring given my situation. And I now feel back in control Reviewed on: 15th May 2024

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