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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

So understanding and helpful, we where at our wits e...

So understanding and helpful, we where at our wits end until we contacted stepchange, they lifted a big weight of our shoulders and helped us so much Reviewed on: 15th May 2024

Helpful, understanding,life savers,

Helpful, understanding,life savers, Reviewed on: 15th May 2024

Stepchange were excellent they put my mind at rest i...

Stepchange were excellent they put my mind at rest in troublesome times.They are on your side all the way.Couldnt do enough for me though out the years I was with them. Reviewed on: 15th May 2024

Have help me with combining all my debts into one re...

Have help me with combining all my debts into one reasonable payment to help me get my credit score back on track. Easy online portal account to check your progress and find help if anything changes. Very help people Reviewed on: 15th May 2024

Helped me get out of debt for free!

Helped me get out of debt for free! Absolutely amazing charity who give you no judgement when you contact them either. Managed to get me a successful plan, I am now 1 month from being debt free. Paused all my interest on my accounts and set up affordable monthly payments reviewed periodically to ensure they were still affordable. Can not fault them at all for a DMP Reviewed on: 15th May 2024

Great service

It was easy to set up, great support from advisers and easy to amend at anytime. Reviewed on: 15th May 2024

Always suggested and advised what is best for my sit...

Always suggested and advised what is best for my situation. Easy to contact by phone. No long queues. Reviewed on: 15th May 2024

Life changing.

when I originally got in touch with step-change I was feeling at my lowest ebb,quite desperate,dangerously depressed.I cannot explain just how much they calmed the situation down,non judgementally sorted my finances out,and gave me back the ability to sleep.I can check my details online,keep in touch easily.I would certainly recommend them to others who are in my position. Reviewed on: 15th May 2024

Thank you StepChange!

Brilliant customer service! StepChange as a charity is abundantly helpful. All my debts are into a single monthly payment, which, will help me work towards being debt free. I recieve monthly statements via email, which, help me to see where Im at. I Would definitely recommend StepChange. Thank you! Reviewed on: 15th May 2024

I have been going through a rough time financially...

I have been going through a rough time financially since COVID and resulting in me losing my job. In all that financial hardship the only people i could lean on and talk about my financial problems were StepChange Debt Management thay supported me and still supporting me to this day .They have stood by me its not as if i wanted to be in Debt but as much as my circumstance changed for the worse , I started feeling over whelmed by repayments as i was not working and earning as much money as i was before, I could not find a permanent job so i had I to re adjust my payments with StepChange until i get stable employment then i can rearrange payment so as to pay the debts. They are doing a fantastic job i didn't know how to get out of the situatiation but its better with StepChange Reviewed on: 15th May 2024

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