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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Excellent service from start to Finish

Excellent service from start to finish guided me through the process made me feel at ease. I was very worried when I called but once explained everything I felt much better. Reviewed on: 15th May 2024

Managing debt

The initial meeting was reassuring and the support invaluable in moving forward financially. Helping to create a realistic budget and DMP. Reviewed on: 15th May 2024

A weight lifted

Every step was well explained, the website is easy to navigate and I felt like I could breathe again. Reviewed on: 15th May 2024

Amazing!

I rang them when I was at my lowest and they made me end the call feeling amazing. Reviewed on: 15th May 2024

I can now sleep at night.

I can now sleep at night. I feel like a weight has been lifted from my shoulders. They took over everything, they stopped all interest charges and dealt with all my creditors. I am do grateful for everything they have done for me Reviewed on: 15th May 2024

Can't say a word against them!

Stepchange have been excellent throughout my whole experience with them from getting into debt with a bad relationship - they deal with all creditors for me, got them to freeze any interest, they've really been great! Reviewed on: 15th May 2024

Long wait but good service

Difficult to get through to customer services with long wait times, but customer service operators are very friendly and efficient once you do get through. Reviewed on: 15th May 2024

Always polite and helpful staff on the phone.

Always polite and helpful staff on the phone. Don’t make you feel Reviewed on: 15th May 2024

Good understanding and no pressure is added to pay m...

Good understanding and no pressure is added to pay more than you can afford Reviewed on: 15th May 2024

Helped me out so much.

Helped me out so much. The staff are amazing and so much help Reviewed on: 15th May 2024

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